Excellence Tools

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Le module 1 de La quête de la qualité est un guide d’autoformation axé sur les principes de base de la qualité, notamment le service à la clientèle et la satisfaction des employés. Il est pertinent dans tous les types d’entreprises qui prennent à cœur la poursuite de l’excellence, qu’elles soient du secteur privé ou public et à but lucratif ou non.

A webinar version of Excellence Canada's Measuring Customer/Stakeholder Satisfaction Course. Taught by Adam Stoehr in June 2010.

A webinar version of Excellence Canada's popular "Organizational Excellence Assessment" Course. Taught by Adam Stoehr.

This criteria was developed by NQI will provide you with a valuable framework that will help municipalities improve and sustain organizational performance.

This webinar will help you understand the power of process mapping. You will learn how to be efficient and effective by documenting processes to identify and attack failure and inspection costs.

The Progressive Excellence Program® Healthy Workplace® is the implementation "Roadmap" for the Canadian Healthy Workplace® Criteria, consisting of four levels of certification and recognition.

The Progressive Excellence Program® is based on Excellence Canada Criteria (Canadian Framework for Business Excellence & Canadian Quality Criteria for Public Sector Excellence), and designed specifically to assist organizations develop a planned target driven approach.

The Progressive Excellence Program® Package for the Federal Public Service includes the licensing agreement, a copy of the PEP for the Federal Public Service Criteria, Guide Book, and Assessor Workbook.

This e-assessment is designed to be done in conjunction with focus groups. It will enhance the focus group discussion by highlighting strengths and opportunities for improvement related to PEP Level 1.