Certified Excellence Professional® Curriculum
The Certified Excellence Professional® (CEP) Curriculum is online and available 24/7.
The curriculum consists of 19 courses: 7 Core (required), and 12 Electives (the candidate may choose from a list).
If the candidate would prefer to attend these courses in person on available dates in the Excellence Canada Course Calendar, they can do so for an additional fee of $200 per course.
Please note that any Excellence Canada course (minimum of 1-day in-class or any other live full-length webinar available in our Calendar) can be counted towards your certification requirements. This also applies to candidates who enrolled in the Program prior to June 2012.
Core Curriculum (All Required)
|
Full-Length Webinars |
|---|
|
Quest for a Quality: Process Improvement Tools (Modules 2 & 3) |
+
|
E-Learning |
|---|
|
Quest for Quality - Module 1 (6 hours) |
|
Introduction to the Framework for Excellence (6 hours) |
|
Introduction to the Healthy Workplace Criteria (6 hours) |
Elective Curriculum (Choose 6 full-length webinars + 6 e-learning from lists below)
|
Full-Length Webinars (Choose 6) |
|---|
|
Introduction to Root Cause Analysis |
|
Thinking Strategically About Excellence |
|
Business Excellence and Benchmarking - A Global Perspective |
|
Planning for Excellence |
+
|
E-Learning (Choose 6) |
|---|
|
Business Fundamentals |
|
Introduction to Change Management |
|
Management and Team Building |
|
Customer Service |
|
Time Management Strategies for Success |
|
Operations Management |
|
Workplace and Personal Skills |
|
Management and Supervisory Skills |
|
Human Resources |
|
Quality Customer Service |
|
Introduction to Balanced Scorecard |
