Board of Governors
Ed Archer, CMACity of Barrie
General Manager of Corporate Services Read More
Ed Archer is the General Manager of Corporate Services for the City of
Prior to joining the City of
Prior to joining the CICA, Ed was employed by the Region of Halton for eight years where he held a variety of senior management positions and last served as Director, Financial and Purchasing Services. He led the internal audit service, created a performance reporting framework for the organization, and developed a benchmarking network with staff from 14 other Ontario municipalities that began publishing an annual public report describing a variety of local government services.
Rav BainsPeel Children’s Aid Society
Executive Director Read More
Rav is a seasoned Child Welfare leader who has worked for thirty years in the private and public sectors for organizations both large and small.
Rav has a Post Graduate Diploma in Public Policy and Social Administration from the University of Brunel, England and has acquired a Masters degree in Social Work from the University of Windsor. In his previous employment, he was head of Children and Family Services for London Borough of Redbridge, Northhampton County Council and London Borough of Tower Hamlets in UK.
Rav is also an Assistant Business Coach with Dale Carnegie; an ISO 9000 Lead Assessor; and an accredited Trainer in Emotional Intelligence for Personal Leadership. Currently Rav is a PhD candidate at the University of Windsor.
Rav is currently the Executive Director at Peel Children’s Aid Society. Prior to this appointment, he was the Director of Service. He has also been responsible for the planning, coordination, development, and implementation of strategic and operational plans related to Peel Children’s Aid “Journey to Excellence” using the Excellence Canada framework as a guide.
Rav has worked tirelessly with the Board, Senior Management, and internal and external stakeholders, to help Peel CAS continuously improve as an “excellent” organization for the protection and safety of children and families.
Brian BentzPowerStream Inc.
President and CEO Read More
Brian has played a pivotal role in the growth of PowerStream from its creation following the merger of three local electricity distribution companies in Markham, Richmond Hill and Vaughan in 2004, to the acquisition of Aurora Hydro in 2005 and the 2009 merger with Barrie Hydro. PowerStream is jointly owned by the City of Vaughan, the City of Barrie and the Town of Markham.
Under his leadership the company in 2008 completed the construction and took occupancy of an energy-efficient head office facility in Vaughan, which was the first office building in York Region and, at the time, the largest in Ontario to achieve a LEED® (Leadership in Energy and Environmental Design) gold certification rating from the Canada Green Building Council. A new operations centre built recently in Markham has also achieved LEED gold certification.
PowerStream’s growth as an electricity distribution company, establishment of a solar generation business and its commitment to environment stewardship, with Brian at the helm, has resulted in recognition and honours from several industry and business organizations. In addition to joining a select group of companies inducted by Ministry of the Environment into ‘Ontario’s Environmental Leaders Program’ (2010), PowerStream has also been named the Ontario Energy Association’s ‘Energy Company of the Year’ (2010), captured the Electricity Distributors’ Association’s ‘LDC Performance Excellence Award’ (2010) and was selected as the Vaughan Chamber of Commerce’s ‘Business of the Year’ (2010), an accolade the utility previously won in 2006. PowerStream has also earned the Smart Commute ‘Employer of the Year’ Award for North Toronto, Vaughan (2009) and captured the Electricity Distributors Association’s Environmental Excellence Award (2009).
Brian has assumed an active leadership role within the energy industry. He is a Past Chair of the Electricity Distributors Association, the Independent Electricity System Operator’s Stakeholder Advisory Committee and the MEARIE Group. He currently serves on the Board of Directors of the Ontario Energy Association and the Electrical Safety Authority. He also is a member of the Coalition of Large Distributors’ CEO Committee. Locally, Brian is on the Board of Directors of the Markham Stouffville Hospital Foundation.
Originally from Thunder Bay, Ontario, Brian has an MBA (McMaster) and a honourary Bachelor of Applied Arts degree (Georgian College). He is also a Chartered Accountant as well as a Certified Engineering Technologist (Electrical/Electronics).
Cecile BrayAtlantic Lottery
Vice President, People Development Read More
Committed to her Atlantic Canadian roots, Cecile supports her community through volunteer involvement with various local charities. Cecile also serves as an advisory board member of the Saint Mary’s University Sobey School of Business.
Colin BrownAlterna Savings & Alterna Bank
VP, Business Excellence & Program Management Office
Ken BudzakInformation Services Corporation of Saskatchewan (ISC)
Vice-President, Operations Read More
Ken first joined ISC in June 2001 as the Director, Project Office, and in October 2001 was appointed Executive Project Manager for the LAND Project. In January 2005, he led the establishment of the Resolutions Team, adding E-Business Services and Distribution Services to his responsibilities in the coming months. Prior to his current appointment, he held the position of General Manager, Delivery for two years, adding the Customer Service Centres, the Customer Support Team, GIS Data and Surveys to his portfolio.
Prior to joining ISC, Ken provided over 15 years of service to Canada’s largest member owned agri-business co-operative and publically traded (TSX) company.
Ken holds a Bachelor of Science degree in Agricultural Economics from the University of Saskatchewan. Outside of work Ken enjoys working with youth, volunteering as a hockey and lacrosse coach. Ken also serves on the Saskatchewan Science Center Board of Directors, is a member of the Executive Committee and is the Chair of their Audit and Finance Committee of the Board.
Kathryn M. CestnickExcellence Canada
Senior Vice President Read More
In her previous consultancy practice, she worked with all size organizations helping them improve what they do. She has also held senior positions including Vice President Administration at two Community Colleges and Chief Operating Officer at one of Canada's largest Law Firms.
Kathryn holds a Bachelor Administrative Studies, York University and is a Certified General Accountant. She is also an NQI Certified Excellence Professional and Canada Awards for Excellence Lead Verifier.
Tonie ChaltasHill+Knowlton Strategies
Chief Operating Officer Read More
Tonie’s corporate responsibilities focus on the day-to-day operation of the business. She leads the annual business planning for the company and holds executive responsibility for human resources, legal, corporate development (marketing and research) and information technology.
A seasoned communications professional with more than 20 years of experience, Tonie continues to provide communications counsel to clients from both the public and private sectors. Her clients include the Rick Hansen Foundation and Institute, the Royal Canadian Mint, Regional Municipality of Wood Buffalo and MGM Resorts International.
Over her previous dozen plus years at H+K, Tonie Chaltas has held a number of positions including chief integration officer, national health practice director, national public affairs practice director, general manager, Alberta and co- general manager, Toronto. All of these roles have provided her with a unique perspective into the operations of a large, national professional services firm with a blue chip client roaster.
Before joining the firm in 1999, Tonie established and ran the Toronto office of a government relations firm based in Ottawa. Previous to her work in the private sector, Tonie spent six years working with the leader of the PC Party of Ontario and then Premier of Ontario, Mike Harris. Her role as a political advisor included co-directing two successful provincial election campaigns. Before leaving the Premier’s Office, Tonie managed the Premier’s appointments to Agencies, Boards and Commissions.
Tonie received her bachelor of commerce degree from Dalhousie University in Halifax, Nova Scotia and is an active member of her community. She is a member of the board of directors of the Toronto Zoo and Women’s College Hospital Foundation where she also sits on the capital campaign cabinet. Tonie has held committee and executive positions with numerous community groups that included Communications Chair, Toronto Chapter for International Women’s Forum (IWF), YWCA of Greater Toronto Women of Distinction Dinner Committee, MS Society of Canada event chair and founding member and chair of MasterMIND at Verity.
Relationship Manager Read More
Christa Costas-Bradstreet began her professional career as a Registered Nurse working in the areas of Orthopaedic Surgery and Rehabilitation. In 1991, Christa graduated from York University with a Bachelor of Arts in Honours Physical Education as well as two certificates, one in Sport Administration and the other in Fitness Assessment and Exercise Counselling.
After completing her degree, Christa joined ParticipACTION where she spent ten years in a variety of roles including special events coordinator, media relations and Director of Health Communications. Upon ParticipACTION’s closing, Christa joined the City of Hamilton Public Health Services as a Physical Activity Specialist. She also operated her own consulting company.
In January 2008, Christa re-joined ParticipACTION, as the Relationship Manager where her main responsibilities are to develop partnerships with stakeholders in the sector. Her focus is on the development of the ParticipACTION Network.
In 2009, Christa completed a Master of Arts degree in Applied Health Science at Brock University. Her area of study was Comprehensive School Health.
To keep active, Christa enjoys running, walking, cycling and dance classes. Christa is an AVID Toronto Maple Leafs fan!
Neil CrawfordAon Hewitt
Partner and Leader, Best Employers in Canada Study Read More
Neil is a member of Aon Hewitt’s Global Engagement Council which oversees the company’s global engagement business.
Neil has worked extensively with many national and international organizations to define business-aligned people and rewards strategies, measure and improve employee engagement, track cultural change and improve the effectiveness of their HR functions.
Neil is a frequent speaker on employee engagement, aligning people and reward strategies with business strategy and creating great workplaces.
Neil is a mathematics graduate of the University of Waterloo and is a qualified actuary. He is a member of BC HRMA and has also earned the CHRP designation.
Paul Crookall, MBA, PhDCanadian Government Executive Magazine
Editor-in-Chief Read More
Dr. Crookall is a seasoned professional with a wide range of skills and accomplishments. Specializing in leadership, trust, and excellence, he draws on his experience as a senior executive, researcher, teacher, writer, and consultant.
As an executive coach, he has worked with deputy ministers, business owners, university presidents, and prison wardens. Paul’s approach is to help the client better understand their situation to develop practical, implementable solutions and to support them through connections to a network of relevant resources.
He is one of Canada’s better-known authors on public sector management, as Editor Emeritus of Canadian Government Executive Magazine, and as co-author of the best-selling The Three Pillars of Public Management. He is particularly noted for his powerfully-written interviews with management gurus (e.g. Stephen Covey, Ken Blanchard, Jim Collins, and Henry Mintzberg), executives, and politicians.
He earned his PhD in leadership and his MBA from the Richard Ivey School of Business at Western University. Prior to his consulting career, Dr. Crookall worked as senior advisor to the Commissioner of the Correctional Services of Canada (CSC) and as CEO of a forensic psychiatric hospital. As a past Director, Standards and Accreditation at the CSC he was responsible for bringing 100 CSC facilities into compliance with American Correctional Association (ACA) Standards and managing the required audits.
He is the founder of Navatar Press, which publishes Canadian Government Executive Magazine and Vanguard Canada Magazine.
He has served on the Board of Governors at Trent University and the University of Western
Diane DalgleishAlberta Infrastructure
Assistant Deputy Minister - Capital Projects Division Read More
As the Assistant Deputy Minister (ADM) of the Capital Projects Division of Alberta Infrastructure, Diane Dalgleish provides leadership to a division of technical and project management experts that are currently delivering major capital projects, including health, government owned and learning facilities. Diane’s division also undertakes facility evaluations of government owned and supported infrastructure to ensure effective planning for preservation and maintenance needs. With a diverse portfolio of capital projects, Diane has experience in working with a variety of stakeholders in different sectors including Alberta Health Services Board, school boards, post-secondary institutions and various levels of government.
Diane’s leadership role as one of the largest procurers of design, engineering and construction services also requires extensive collaboration with architectural, engineering and construction associations. On a project level, she has many years of experience in working collaboratively with community associations, municipal and federal government to effectively plan the division’s work and to ensure stakeholder needs are addressed.
A passionate advocate for creating a positive and healthy work environment, Diane has championed many people-focused initiatives within her organization including: the Committee on Outstanding Leadership (COOL) Team to continuously develop leaders at all levels throughout her organization, including a formal mentorship program; the Striving Towards A Rewarding Tomorrow (START) program focused on creating an experiential and rewarding work term for students and interns; and the Progressive Excellence Program (PEP) focused on instituting the standards set by Excellence Canada’s Excellence, Innovation and Wellness framework. Diane led the division in achieving a Silver Canada Awards for Excellence, the first Government of Alberta division to accomplish this feat.
Glen B. DaviesCity of Regina
City Manager Read More
Prior to consulting, Glen had a varied career within the municipal sector, having worked for a number of municipalities in Ontario and Alberta.
Glen is an accomplished municipal manager with over 30 years of experience with a number of different sized municipalities in three Provinces. He has had direct service delivery and managerial responsibility for a wide-range of municipal portfolios including 17 years as a CAO and senior manager.
His interests are largely in the areas of governance design and relationships; policy; organizational assessment, design and effectiveness; strategic planning; change management and continuous improvement. Glen has a proven track record in affecting positive change, building strong teams and strategic partnerships. He believes strongly in an open and trusting work environment characterized by collaborative relationships, empowerment and accountability.
Glen has maintained a long standing membership in the International City Management Association, the Canadian Municipal Administrators’ Association and the Institute of Public Administration of Canada.
Yvonne de LintBank of Canada
Deputy Chief Read More
Yvonne de Lint was appointed Deputy Chief of the Bank of Canada in April 2012. In this capacity, she is part of the strategic leadership team responsible for the design, issue and management of banknotes in Canada, and in particular for the leadership of the Bank Note Technology Research and Development as well as the Business Excellence business lines.
Ms. de Lint joined the Bank in 2006 with more than 12 years of experience in leading business development strategies. She has also lead programs in both the private and public sector enabling organizations to achieve the Canada Award for Excellence.
Ms. de Lint is from Ottawa, Ontario. She has a B.Sc. from the University of Ottawa, has been certified in Advanced Technology Management, and is a Certified Excellence Professional. She was also recognized by the Ottawa Business Journal as one of the city’s “Top 40 under 40” in 2004.
Arlene DickinsonVenture Communications Ltd.
CEO Read More
Arlene believes strongly that marketing’s purpose is to deliver business results. Her vision has driven Venture’s growth, successfully building it from a local firm into one of Canada’s largest independent marketing firms, with offices in Calgary and Toronto.
Arlene’s accomplishments have been recognized with several honours and awards. They include: Global Television Woman of Vision; PROFIT and Chatelaine magazine’s TOP 100 Women Business Owners; the Pinnacle Award for Entrepreneurial Excellence; Canada’s’ Most Powerful Women Top 100 Hall of Fame; Ad Rodeo’s Lifetime Achievement Award; and McGill University’s 2008 Management Achievement Award. Perhaps the greatest honour was recognition of Venture as one of Canada’s 50 Best Managed Companies for three consecutive years. She is also the recipient of honorary degrees from Mount Saint Vincent University and NAIT.
A master entrepreneur with a keen eye for ideas that get results, Arlene has a successful track record of picking companies on the rise. Her instinct for emerging trends and sound investments is exemplified in her role as a panelist on the Gemini award-winning hit series. The Dragon’s Den.
In addition to her roles as CEO of Venture, Dragon, mother of four children and grandmother of three, Arlene lends her time, skills, and leadership to benefit the industry and the community. Over the years, Arlene has served on various boards including Ad Rodeo (chair) and the National Board for Kids Help Phone (co-chair). She is currently a director or the Calgary Municipal Lands Corporation and Chaordix, and sits on the Advisory Committee of the Stratford Institute at the University of Waterloo, the Leadership Council of the Perimeter Institute for Theoretical Physics, the Editorial Advisory Board of Marketing Magazine, and is the National spokesperson for The Breakfast Clubs of Canada.
Kevin Dougherty - Past Chairman, NQI/CAESun Life Financial
Sun Life Global Investments
President Read More
As President of Sun Life Financial Canada, Mr. Dougherty heads up the Company’s Canadian operations which have a relationship with one in five Canadians across its group benefits, group retirement, and individual wealth, insurance, and investment management businesses. Mr. Dougherty assumed this position in January 2010, following an earlier period leading the Canadian business during 2004-2007, and then the Company’s global asset management businesses during 2008-2009.
Mr. Dougherty assumed the role of President of Sun Life Global Investments in 2008. In this role, he continues to be responsible for leveraging the Company’s interests in its affiliated asset management companies, MFS in the U.S., McLean Budden in Canada, and Birla Sun Life Asset Management in India, as well as overseeing its third-party asset management platform. SLGI is focused on the evolution of the asset management businesses underlying Sun Life’s global operations, and accelerating the Company’s continuing growth in wealth management.
Mr. Dougherty also oversees the Company’s worldwide Reinsurance business, one of the top providers of retrocession capacity in North America.
Mr. Dougherty joined Sun Life Financial in 1994 and has extensive experience in financial services. He has held senior leadership positions across the Company’s wealth and protection businesses, spearheading initiatives to integrate strategies across lines of business. He brings a passion for innovation and for Sun Life’s relationships with clients, advisors, and distributors.
Mr. Dougherty is Chairman of the National Quality Institute’s Board of Governors, and serves on the Boards of a number of organizations, including the MFS Corporate Board, McLean Budden, and the Canada-India Business Council. He is also an active member of the Canadian Life and Health Insurance Association.
Mr. Dougherty holds a Master of Business Administration (International) from the Rotman School of Management at the University of Toronto, and an ICDD designation from the Institute of Corporate Directors.
Dr. Hugh A. DrouinRegion of Durham - Social Services Department
Commissioner Read More
Dr. Drouin has a varied and rich background having served as a clinician, college and university professor, administrator, consultant, and seminar leader. He has conducted extensive research in the area of nurturing workplaces and their impact on the stress and morale of employees.
Dr. Drouin holds a Master's Degree in Social Work from the University of Windsor, and a Ph.D. in Social Work Administration from Laval University in Quebec City. He has also attended post graduate clinical studies at Adelphi University in New York City.
He has conducted numerous seminars and workshops for such diverse organizations as General Electric, Canada Post, Royal Bank, Ministry of Health, school boards, District Health Councils, churches, hospitals, social agencies and a variety of professional groups such as teachers, nurses, social workers, occupational therapists, physiotherapists, and a variety of administrators.
He has been on part-time faculty at the School of Social Work McMaster University. He received the McMaster teaching award for his exceptional contributions to teaching in the School of Social Work.
Allan EbedesExcellence Canada and Canada Awards for Excellence
President & CEO Read More
Allan immigrated to Canada from Johannesburg, South Africa in 1973 to study for an MBA degree at the University of Toronto, where he majored in finance and accounting. Allan then qualified as a Chartered Accountant (CA) while articling at Coopers & Lybrand (now PWC).
However, accounting did not fulfil Allan’s entrepreneurial spirit and he became a partner in Stuarts Furniture & Appliances, a small furniture and appliance chain, which grew significantly during his ownership, and was subsequently sold to The Brick.
In 1979 Allan started the Toronto School of Business, a career college. Under the banner of International Business Schools, the company grew to become the largest chain of private career colleges in Canada, with 50 locations coast-to-coast across Canada and trained more than 10,000 adult students per year for new and exciting careers in business, computers, health care and hospitality. Ten years later, Allan took the company public on the NASDAQ stock exchange. By the time Allan sold the chain, International Business Schools had trained over a quarter of a million adult students.
Allan serves on the faculty of the Schulich Executive Education Centre at York University. He is listed in Who’s Who in American Education and is a member of the World Presidents’ Organization (WPO).
In August 2005, Allan was appointed President & CEO of the National Quality Institute (NQI), which has now being rebranded as Excellence Canada, home of the prestigious Canada Awards for Excellence.
In 2012, Allan went back to university part-time and earned a professional Masters of Law degree in Global Business (GPLLM) at the Faculty of Laws at the University of Toronto. Allan is also a Certified Director with the Institute of Corporate Directors (ICD.D)
Allan is passionate about people and students, and is dedicated to helping individuals achieve their full potential and organizations to strive for excellence.
Allan is happily married to Heddy, his wife of 38 years, and they are blessed with 4 successful adult children and 3 gorgeous grandchildren.
Paul Elliott, CACeridian Canada
Chief Operating Officer Read More
As Chief Operating Officer for Ceridian Canada, Paul Elliott is responsible for day-to-day management of the company's operations across Canada. His key responsibilities include all elements of customer fulfillment, service delivery, product management, business technology and customer implementation.
During Paul’s tenure as COO, Ceridian Canada has received consistently strong Net Promoter Scores because of high service and implementation satisfaction rates. His key strategic initiatives include a multi-year integrated fulfillment program, designed to streamline, simplify and increase the speed of customer onboarding and service.
Prior to this role, Paul was Chief Financial Officer of Ceridian Canada, responsible for safeguarding and managing more than $90 billion in funds annually from client transactions. He also oversaw Ceridian Canada’s Sarbanes-Oxley legislation compliance program. Paul has more than 20 years’ experience in a variety of senior financial roles in both the public practice and in industry, including a particular focus on mergers and acquisitions, as well as outsourcing.
Paul holds a Bachelor's degree in Business Administration from Wilfrid Laurier University and is a Chartered Accountant, and member of Financial Executives International.
President, Business and Technology Services Division Read More
Kevin is committed to working with Calian’s employees and business partners to provide quality services to their customers; continuously striving to exceed their expectations. "The division's proven track record of delivery to our customers is directly related to the quality of the Calian team, the robustness of our recruiting and delivery processes, and the commitment to process improvement as demonstrated by Calian being a recipient of the Canada Awards for Excellence - Gold Trophy and a Founding Partner of Excellence Canada" says Kevin. "I believe we are uniquely positioned to leverage this solid foundation to be our customers' program delivery partner. Calian has the ability to manage business process outsourcing and provide resources coast-to-coast whether this is in the health, information technology, operations and maintenance or training domains".
Kevin has built his experience as a manager with a number of leading Canadian enterprises including DMR, LGS and IBM. For the past 11 years he was an executive at IBM Canada Ltd. where he was responsible for a portfolio of in-country and global business services engagements in the management consulting, systems integration and information technology services sectors.
Kevin is active in the community, acting as a coach for local sports teams and is a member of numerous industry associations.
Andrew D. Gall, MBA, FCMA, C. Dir., A.C.C.Certified Management Accountants of Ontario
Vice President Corporate Services & Treasurer Read More
Andrew Gall is Vice President Corporate Services & Treasurer for Certified Management Accountants of Ontario.
Certified Management Accountants of Ontario is a self-governing professional organization that awards the Certified Management Accountant (CMA) designation to qualified candidates in Ontario. With some 25,000 members, CMA Ontario is an integral part of a profession that is 50,000 members strong across Canada and around the world. CMA Ontario maintains rigorous standards of accreditation and professionalism in management accounting to protect the public interest.
He joined the Company in this role in September 2007. He is responsible for Finance, Human Resources, Information Technology, and Administration. He is the champion for a multi-year business transformation project that involves implementing new technologies, transforming business processes and increasing efficiencies for the organization.
Andrew’s previous experience is in the pharmaceutical, construction, and not-for-profit health care industries. He has over 20 years of experience in general management, finance, business development, strategy, governance, and risk management.
Andrew is a Fellow of the Society of Management Accountants of Canada (FCMA), and is a CPA, CMA. He holds an Executive MBA from University of Toronto’s Rotman School of Business, a Bachelor’s degree in Business Administration (BBA) from Wilfrid Laurier University, and is a Chartered Director (C. Dir.) and Audit Committee Certified (A.C.C.). He is also a member of Financial Executives of Canada and International Association of Privacy Professionals.
Born and raised in Kitchener, Ontario, he currently resides in Toronto. He is an avid scuba diver and enjoys international travel.
Jim GiesingerSun Life Financial Canada
Senior Vice-President, Operations Read More
Mr. Giesinger joined the Company in this role in October 2008. He is responsible for transforming business processes and increasing efficiencies for Sun Life Financial Canada. He also chairs the National Operations Council and serves as a representative on the Global Operations Council.
Prior to joining Sun Life Financial, Mr. Giesinger was the Operational Effectiveness Leader for Mercer’s global Retirement Business, focused on standardizing core service delivery for the retirement business. Prior to that, he led Mercer’s Administration Services business, including call centres.
Mr. Giesinger is a Fellow of the Society of Actuaries and the Canadian Institute of Actuaries. He holds a Bachelor’s degree in Actuarial Mathematics from the University of Manitoba.
Paul GoddardPizza Pizza Ltd.
Chief Executive Officer Read More
Paul has over 20 years of international experience in Canada, the US, and the UK, and has extensive expertise in general management, sales, marketing, IT, operations, business development, strategy, and portfolio management. He has worked for market-leading firms such as Esso, Morgan Stanley, and most recently was Senior Vice President, Sales & Marketing at Just Energy Group (formerly Energy Savings Income Fund).
Born and raised in Alberta, he now resides with his wife and two children in Toronto. He is an avid skier and enjoys travelling with his family.
Ward GriffinThe Lowe-Martin Group
President & CEO Read More
Executive Director of Communications, Marketing and Brand, English Services Read More
Bridget Hoffer has extensive communications experience with CBC both in the centres and at the network level. She joined CBC Winnipeg in 1990 as regional communications manager, and from there moved to increasingly senior positions, culminating in her appointment as Executive Director of Communications, Marketing and Brand in 2008. In her 22 years with CBC, Bridget Hoffer has built up an extensive and impressive resume, forging key partnerships and delivering effective promotional strategies and strong marketing campaigns for CBC content across all platforms and markets. She has also developed expertise in a number of critical areas: brand and reputation management; consumer marketing; and promotional planning.
Communications, marketing and brand is responsible for managing and promoting the CBC/Radio-Canada brand, and those of all associated English services, through a wide range of communications, promotional and publicity activities. Communications, marketing and brand formulates and implements advertising and promotional strategies for CBC programming and digital services; negotiates and administers major partnerships with organizations and cultural events across Canada; manages partnerships and implements promotions with external clients and partners; oversees relations with Canadians and with stakeholders from all communities affected by CBC activities; and maintains internal communications with CBC employees working across Canada and abroad.
Sandra HokanssonAdecco Employment Services Limited
President and Country Manager Read More
Sandra Hokansson is the President and Country Manager of Adecco Employment Services Limited, the Canadian subsidiary of Adecco S.A.. Adecco is the leading employment agency in Canada.
Adecco S.A. is a Global Fortune 500 company and the world leader in workforce solutions. Adecco connects over 700,000 associates with business clients each day through its network of over 33,000 employees and 6,600 offices in over 70 countries and territories worldwide. Registered in Switzerland and managed by a multinational team with expertise in markets spanning the globe, Adecco delivers an unparalleled range of flexible staffing and career resources to corporate clients and qualified associates.
In her current position as Adecco’s President and Country Manager, Sandra oversees the Canadian operation, including the Adecco Group brands of Roevin, Holloway Schulz, and HealthStaff. Sandra has responsibility for branch operations, sales and marketing, financial management, quality assurance, information technology, human resources, as well as legal and corporate governance.
Complementing her 15 years of experience in the employment industry, Sandra has also held senior leadership roles with emerging technology companies, namely as C.O.O. of Cbiz e-Solutions and SVP of Njoyn.
Sandra is recognized as a talented strategist with a profound ability to motivate and manage people. Her wealth of experience in the staffing industry, entrepreneurial spirit and unparalleled dedication to people are strengths that Adecco stakeholders have come to count on.
Sandra holds a Bachelor of Arts (B.A.) degree from Wilfrid Laurier University, as well as a Canadian Institute of Management (CIM) designation from McMaster University.
She is the Editor for LeadTM, Adecco’s national HR magazine. (LeadTM is a bi-annual magazine with a distribution of approximately 50,000 copies in Canada.) She is an active member of the Young Presidents’ Organization (YPO), and a past board member of the Association of Canadian Search, Employment and Staffing Services (ACSESS). She also holds memberships with the Toronto Board of Trade, the Human Resources Professionals Association (HRPA) of Ontario and the Swiss Chamber of Commerce.
Steve JacksonOntario Workplace Safety and Insurance Board
Vice-President, Human Resources Read More
Steve has enjoyed 23 years of employment at the Ontario WSIB holding a number of different positions predominantly in the field of human resources. Steve spent many of his human resources years in the field of labour relations where he’s been involved in numerous collective bargaining efforts. In 2003 Steve became Vice President, Human Resources and he held that position until late 2007 when he assumed the role of Vice President, Prevention where he was able to further enhance his knowledge of the health and safety system. In 2010 Steve returned to the role of Vice President, Human Resources where he looks forward to preparing the organization and its employees for the many challenges ahead.
In addition to his duties with the WSIB, Steve for the past 3 years has been an active member of the Workforce Advisory Committee which is one of eight Committees reporting into the Mental Health Commission of Canada.
Dave JohnstonThe Great-West Life Assurance Company
Executive Vice-President, Group Read More
He is a past member of the Board of Directors of the International Foundation of Employee Benefits, Past Chair of the Canadian Life & Health Insurance Association Executive Committee on Group Insurance, and Past Chair of the Life Insurance Management & Research Association Group Insurance Marketing Committee. He is currently a member of the Board of Directors of the National Quality Institute.
Ed KaneCarleton University
Assistant VP, University Services Read More
Mr. Kane has been the driving force behind Carleton University’s healthy workplace initiative since it was established on campus in 2009. In May 2011, Carleton was the first university in Canada to receive the NQI PEP® Level 1 for both Quality and Healthy Workplace®.
He has also held numerous positions with the Purchasing Management Association of Canada, including Ottawa District president and chair of the 2000 national conference. He was president of the Ontario Universities Purchasing Management Association and is currently a steering committee member with the U.S.-based National Association of College Auxiliary Services. He has a BA in Public Sector Administration from the University of Ulster.
Scott KavanaghThe Art of Productions Inc.
Co-Founder, VP Product Development
Douglas KellyPostmedia Network Inc.
Publisher of the National Post Read More
When the National Post was launched in 1998, Mr. Kelly occupied the same position with the new national newspaper before being named Deputy Managing Editor, Executive Editor, Deputy Editor and then Editor-in-Chief in 2005. He was named to the position of Publisher of the National Post in July 2010 when Postmedia Network was launched.
A Toronto native, Mr. Kelly is a graduate of Ryerson University's journalism program. He is a past recipient of the Asia-Pacific Fellowship for Journalists and editor of the Financial Post Guide to Investing.
Mr. Kelly lives in Toronto with his wife and two sons.
Ken KivenkoKenmar Associates
President and CEO Read More
Ken is Chairman of the Advisory Committee of SIPA, the Small Investor Protection Association and runs www.canadianlfundwatch.com to help small investors deal with the complexities and pitfalls of mutual fund investing. He runs Portfolio Analytics, assisting investors obtain restitution due to sales or broker abuses. Ken founded Kenmar Corporation, a company that provides consulting services to SME’s regarding strategic planning, marketing, Total Quality, operations, and financing. He is a Senior Fellow of the ASQ. Ken has written a number of books including Quality Control for Management and has published over 50 articles and papers.
Anthony LacaveraGlobalive / WIND Mobile
Chairman and CEO Read More
Anthony Lacavera, Chairman and CEO of Globalive Communications and WIND Mobile, is a Canadian-born telecom entrepreneur. Anthony founded Globalive in 1998 and co-founded Wind Mobile in 2008.
Anthony was named CEO of the Year for 2010 by the Globe and Mail’s Report on Business Magazine and was named one of Canada’s Top 40 Under 40 in 2006. Under Anthony’s leadership Globalive has received numerous best in business awards, including ranking #1 on Profit Magazine’s 2004 list of Canada’s 100 Fastest Growing Companies, one of Canada’s 50 Best Managed Companies for seven consecutive years, and twice listed as one of Canada’s 30 Best Workplaces.
In 2007 Anthony founded the SHAMBA foundation a unique charity that assists other charities with fundraising and organizational efforts. Anthony co-produced the award-winning Cat on a Hot Tin Roof in London in 2010.
Anthony is a pilot, and enjoys flying for both work and leisure. He also enjoys snow-skiing, golf, and personal fitness.
Marc LalibertéVIA Rail Canada
President and Chief Executive Officer Read More
In January 2010, Mr. Laliberté was appointed President and Chief Executive Officer at VIA Rail Canada. Between 2003 and 2009, he held the position of President and CEO for the Quebec Railway Corporation, the largest Canadian owned shortline railway. His vast experience in both the railway and business sectors is certainly a valuable asset at VIA Rail.
Mr. Laliberté began his rail career in 1980 working as a mechanical engineer at Canadian National (CN), where he moved up the ranks to become Director of Intermodal Operations. Between 1994 and 1996, Mr. Laliberté worked as President and CEO of CN subsidiary AMF Technotransport Inc. In 1996, he was promoted to General Manager of CN's Eastern Canada Champlain district. There, he successfully improved the efficiency, on time performance and safety of trains. In 1999, he became President and CEO at Vapor Rail Inc.
Born in Québec City, Mr. Laliberté holds a bachelor of science in engineering physics from the Université Laval in Québec.
Glenn S. LavertyRicoh Canada Inc.
President and CEO Read More
As President, Mr. Laverty heads up the Canadian division of Ricoh Company Ltd., a global leader in digital office solutions contributing to the success of businesses in every corner of the world, with revenues in excess of 22 billion dollars. Ricoh is a renowned world leader in Environmental Sustainability and in 2010 was named one of the World’s Most Ethical Companies for the second year in a row by the Ethisphere Institute. In Canada, Ricoh’s operations are coast to coast with over 2200 direct employees, as well as a network of dealers, engaged in providing office equipment hardware, Technical Services, software, Managed Document Services and Consulting related to the management of documents and image communications that enhance the productivity and efficiency of Canadian businesses in the most cost effective manner. Ricoh Canada has a track record of continuous growth since 1998.
In 2008, the acquisition of IKON Office Solutions, Inc. provided the opportunity for Ricoh to consolidate its operations within Canada. Ricoh Canada is a Canadian leader within its industry and was a National Quality Institute Gold Award winner for Excellence in 2007. Ricoh Canada has been involved with the National Quality Institute since 2003.
Mr. Laverty has been responsible for providing leadership and direction at the executive level for much of the last decade, during which time Ricoh Canada has consistently outperformed the industry. Mr. Laverty has been a key driver of a comprehensive Customer Experience Management strategy that differentiates Ricoh Canada in the Canadian market based on its exceptional level of Customer Centricity. He is passionate about “The Customer” and the linkage between Corporate Values and highly engaged employees that contribute to superior business results.
Mr. Laverty joined Ricoh Canada in 1994 with extensive experience in the industry and held a number of senior roles prior to taking over the position of President and CEO in January 2008.
Mr. Laverty holds a B.A. degree in Economics from the University of Western Ontario.
Dr. Peter Legge, O.B.C., LL.D. (HON.), D.Tech., CSP, CPAE, HCanada Wide Media Ltd.
Chairman & CEO/Publisher Read More
His presentations are based on his everyday experiences as a community leader, husband, father, and CEO. Peter has published fourteen books including "The Runway of Life", "Make Your Life a Masterpiece", "The Power of Tact", "The Power to Soar Higher" and most recently "The Power of a Dream." His books have motivated thousands of people towards positive change.
Toastmasters International voted Peter "Golden Gavel Award Winner" and "Top Speaker in North America" and both the National Speakers Association and the Canadian Association of Professional Speakers have inducted him into the Speakers Hall of Fame.
Peter is also a member of the prestigious Speakers Roundtable, an invitation-only society comprising 20 of North American's top professional speakers. Peter has received two honorary doctorate degrees from Simon Fraser University and Royal Roads University, and most recently received an honorary doctorate of technology from the British Columbia Institute of Technology.
In 2005, Peter was presented with The Nido Qubein Philanthropist of the Year Award in Atlanta, Georgia. In 2006, Peter was awarded the Ambassador of Free Enterprise by Sales and Marketing Executives International in Texas. In December 2006, The Peter Legge Philanthropist of the Year Award was introduced by The Canadian Association of Professional Speakers. Peter is the first recipient of this award.
In June 2008, the province's highest award, The Order of British Columbia was presented to Peter for his life-long commitment to serving the community.
CEO Read More
In addition to an Honours Bachelor of Business Administration degree from Wilfrid Laurier University (WLU), Randy is a recent graduate of the Directors Education Program given by the Institute of Corporate Directors (ICD) Corporate Governance College. He also holds a Chartered Life Underwriter (CLU) designation and received a Fellowship Award from the Ontario Teachers' Federation (OTF) in 2001.
Randy is a strong industry and community supporter. His extensive involvement with numerous professional, academic and social associations includes serving as Chair of the Advocis Protection Association ("APA"), a member of the Conference for Advanced Life Underwriting ("CALU"), a Trustee of the CAW Health Care Trust, Chrysler & General Motors Employee Life and Health Trust for Retirees, a past board member at WLU and recent member of the Dean's Advisory Council, past President of the WLU Golden Hawk Athletic Club, past President of the WLU Alumni Association, member and past Chair of the Canadian Cancer Society, and the United Way Development Committee volunteer.
Elizabeth MillsWorkplace Safety & Prevention Services (WSPS)
President and Chief Executive Officer Read More
Elizabeth Mills is the inaugural President and Chief Executive Officer of Workplace Safety & Prevention Services (WSPS), one of four newly amalgamated health and safety associations resulting from the restructuring of
An executive with over 16 years of experience and leadership in health and safety, Elizabeth Mills was previously CEO of the Ontario Service Safety Alliance (OSSA), having brought together a coalition of industry trade associations and volunteer organizations to found the not-for-profit association in 1997.
Prior to OSSA, Elizabeth honed her government relations, policy development and operational planning skills working in a variety of senior roles in the not-for-profit and government sectors. A strategic thinker, change agent and leader of stakeholder coalitions,
- Member, Board of Directors, Centre for Health & Safety Innovation
- Member, Canadian Society of Association Executives
- Member, Board of Governors, Excellence Canada
A native of Toronto, Elizabeth received her Bachelor of Arts, Political Science (1987) from Wilfrid Laurier University and her Master of Public Administration from Queen’s University, (1989).
David MusyjWindsor Regional Hospital
President and CEO Read More
David is licensed to practice law in both Ontario and the State of Michigan and prior to joining WRH was a partner with the firm of Paroian Ralphael.
Born and raised in Essex County, David is married to Elizabeth who is also a lawyer and is a partner at the Bartlet and Richardes law firm. Elizabeth and David are the proud parents of a son, Maxim, who is nine years old.
Under David’s leadership, the WRH vision Outstanding Care – No Exceptions guides all aspects of care and organization. David believes the engine of WRH is its staff and he is committed to working with them to create a healthy, motivating and rewarding workplace. In keeping with this philosophy, WRH has a strong Workplace Wellness program through which multiple policies and programs have been implemented to support and assist staff to set and achieve healthy lifestyle goals.
Innovation and best practice are paramount at WRH. David is a strong promoter of adapting and developing best practices that have a reach beyond the walls of WRH. He has led the implementation of programs like Smoking Cessation and Your Health Matters that not only benefit staff but also patients, families and the larger community.
Under his leadership, Windsor Regional Hospital has won numerous awards including eight leading practices and seven innovation awards at the Ontario Hospital Association – leading the Province in the number of awards to one Hospital. Windsor Regional Hospital is also the proud recipient of the National Quality Institute – Canada Awards for Excellence Silver Certificate Award.
Emechete OnuohaXerox Canada Ltd.
Vice President Citizenship and Government Affairs Read More
Mr. Onuoha earned an honours degree in international relations from McMaster University and an MBA from Queen’s University. He is a member of the McMaster University board of governors and also serves as a member of the board of directors of the National Quality Institute as well as the Canadian Aboriginal and Minority Supplier Council. In 2010 Mr. Onuoha was awarded the “Top 100 under 50” designation by Diversity MBA magazine. He is also the recipient of McMaster University’s “Arch Award” for professional achievement, the “Outstanding Team Performance Award” for distinguished contribution to the effectiveness and efficiency of the Privy Council Office, and the “Jackie Robinson Award” for professional achievement and public service from the Montreal Association of Black Business Persons & Professionals.
William J. PallettDelta Hotels and Resorts
Senior Vice President of People Resources Read More
William J. Pallett was Director of Management Development for Four Seasons Hotels located at the corporate office in Toronto. In that position, he stewarded training initiatives in virtually every aspect of management for hotels throughout North America. Mr. Pallett and his team developed highly-innovative college recruitment and employee retention programmes, and designed and implemented a unique career development / succession / planning / competency profiling system.
Prior to joining Four Seasons in 1984, Mr. Pallett garnered a wealth of experience both inside and outside the service industry. He has held senior human resources positions in such organizations as Wardair, Canadian Pacific Hotels & Resorts, Rogers, and Maclean Hunter. He has also been a senior consultant specializing in management development and recruitment.
A sought-after speaker / lecturer, Mr. Pallett has taught Business Administration and Human Resources Management related subjects at the British Columbia Institute of Technology in Vancouver and Ryerson Polytechnic University in Toronto. He has been a frequent guest speaker to professional associations including the Canadian Retail Council, Conference Board of Canada, the Ontario Hotel Motel Association and the Ontario and British Columbia Hotel Controllers Association, various provincial Human Resources Associations across Canada, as well as private industry groups throughout Canada and the United States.
Mr. Pallett is a recent winner of both the Ontario Hostelery Institute’s and Hotelier Magazine’s prestigious Educator of the Year’ award recognizing leaders in the Canadian hospitality and tourism industry who have made a significant contribution to the industry’s culture specifically in training and development. He presently is an Executive Planning Committee member of the Conference Board of Canada’s Human Resources Executive Council, is past Business Co-Chair of the Canadian Tourism Human Resources Council, and Chair of the Policy Advisory Board of the University of Guelph School of Hotel and Restaurant Management. He is a former member of the Advisory Committee of Ryerson University’s School of Hospitality and Tourism Management.
Antoine PappalardoTrans Capital Air Ltd./Ltée
Jean-Marc PotierManulife Financial
Assistant VP, Business Process Management & Training Read More
Mr. Potier has nearly 24 years of experience in the life & health insurance industry, in a variety of roles including personal financial planning, operations management, contact centre deployment and leadership, as well as project management. He currently leads the business process management and training & development teams for Manulife Investments, a Canadian unit of Manulife Financial. Prior to that appointment, he spent several years in the individual insurance, savings & annuities, and group benefits industries.
Mr. Potier holds a Bachelor’s Degree in Business Administration from École des Hautes Études Commerciales de Montréal and a Masters in Business Administration degree in Finance from Simon Fraser University.
Vice President, Customer Service, GO Transit Read More
Mary Proc is Vice President, Customer Service at GO Transit, a division of Metrolinx.
She develops the multi-year customer service strategy at GO. She has responsibility for 600 staff who deliver
services through Market Research, the GO Call Centre, Transit Safety and Security, Prosecution and Compliance Services, and all 64 rail stations, including Union Station. She also provides key support to the Union Pearson Express and PRESTO divisions of Metrolinx.
Prior to coming to GO Transit, Mary was Senior Director at the CIBC for 8 years. Her first role there was in commercial banking, taking a new B2B service centre of 250 staff from start-up to steady-state. She then moved to Retail Banking where she ran their largest call centres in Toronto and Montreal. In that job, she led 400 employees, and exceeded sales and employee satisfaction targets three years in a row. In her last role with the bank she ran the two largest currency centres in Canada for CIBC-owned INTRIA, overseeing the orderly processing of over $150 million daily.
Prior to working at the bank, Mary worked at Canadian Airlines, running the operations of their Toronto Reservations Office.
She has also worked in the public sector, functioning as Assistant Deputy Minister in Cabinet Office and again at the Ministry of Transportation. Her entire career has been spent in large-scale operations and customer service.
Mary holds a B.A. and M.A. in Political Science from McMaster University.
She has been a Director for The Toronto Railway Club since January, 2010. Mary serves on the Advisory Board of the Conference Board Council for Client Relationships and Customer Experience. She has published on customer service and is a frequent conference speaker.
Paul Richardson, B.A., C.A.Diversicare Canada Management Services Co., Inc.
President Read More
Paul Richardson joined Diversicare in 1979, and held various financial and operational positions before becoming President of the Company in 1991.
Born in Hull, England, Paul received a Bachelor of Arts from the University of Leicester and qualified as a Chartered Accountant in England in 1973. In 1974, he joined Price Waterhouse in Canada and, as well as working in the audit field, became a Licensed Trustee in Bankruptcy in 1978 and obtained his Canadian chartered accountancy designation.
With Diversicare, Paul has been instrumental in the growth of the Company in Canada, with a unique mix of managed, partly owned and wholly owned retirement and long-term care residences. Since the introduction of the Company’s Continuous Quality Improvement programme in 1993, Diversicare has had an increasing focus on customer service, and on improving the quality of life of its residents, the job satisfaction of its employees, and the returns of its investors.
Paul is a member of the Ontario Institute of Chartered Accountants and a Fellow in the Institute of Chartered Accountants in England and Wales.
Andrew RinzemaThe Medcan Clinic
Chief Financial Officer Read More
Dr. Maria RotundoRotman School of Management
David Y. Timbrell Associate Professor OB/HRM Read More
Gary Seveny - Chairman, Excellence Canada/CAEOdawa Group Inc.
Director & Founder Read More
Among his many accomplishments, Gary spearheaded the creation of the
chartered bank, Alterna Bank of Canada, and the successful merger of CS
CO-OP and Metro Credit Union to create the new entity Alterna Savings
and Credit Union. Under his stewardship, Alterna rose to 'top of mind' recognition nationally as an industry leader.
Gary was also instrumental in achieving legislative change at both the
provincial and federal levels as it pertains to the financial services
industry. He has been an active spokesperson for industry vision and
regulatory change, and has appeared before House of Commons Committees
and Senate Committees.
Gary is the recipient of several awards and recognitions, including the
United Way Community Builder Recognition in 2007 and the Ottawa Chamber of
Commerce Silver Award for Business Person of the Year in 2002. He is
most known as a visionary and a builder of top management teams.
Gary remains active in business, currently assisting two start-ups to make significant gains towards commercialization. His devotion to community work remains impressive, having added additional Boards and Foundations to his roster.
Shirlee M. Sharkey, CHE, MHSc, BScN, BASaint Elizabeth
President & CEO Read More
With a century of experience and a powerful vision for the future, Saint Elizabeth is dedicated to changing the way care is experienced in urban centres, remote communities, health care institutions, living rooms, boardrooms, and rooms on wheels – touching the lives of people throughout Canada and the world.
Ms. Sharkey also serves as CEO of Community Rehab, an interdisciplinary Canadian home health care organization that has been a leader in rehabilitation since 1985. In 2008, Community Rehab and Continuum joined the Saint Elizabeth family and continue to operate as an independent organization focused on rehab excellence, innovation and collaboration.
Shirlee’s commitment to community is illustrated through her leadership and involvement with many not-for-profit boards, ranging from health to education. She is a past chair of George Brown College in Toronto and a former president of the Canadian Home Care Association. Internationally, she is chair of the World Homecare and Hospice Organization. She is also a past president of the Registered Nurses Association of Ontario (RNAO). In 2007, she was appointed by the Minister of Health and Long-Term Care to act as an expert advisor on staffing and care standards for long-term care homes in Ontario.
Academically, Shirlee is cross-appointed to the Lawrence S. Bloomberg Faculty of Nursing and the Faculty of Medicine (Department of Health Policy, Management and Evaluation) as an adjunct professor at the University of Toronto. She has presented and published widely on issues related to nursing, home and community-based health care and the need for system change.
Shirlee believes that leadership is a responsibility that belongs to us all and when we embrace it as such, extraordinary things are possible. Her philosophy of building a collective wisdom from diverse perspectives is manifested in the awards Saint Elizabeth has received, including the Canada Awards for Excellence Bronze recognition for Organizational Quality & Healthy Workplace® and being named among the 50 Best Employers in Canada.
Shirlee's vision and leadership have most recently been recognized with the Innovation Award for Health Care Leadership, Canadian College of Health Service Executives, in 2010; University of Toronto’s Graduate Leadership Award, Department of Health Policy, Management and Evaluation, in 2008; Canada’s 100 Most Powerful Women, Women’s Executive Network, in 2007; Award of Excellence in Nursing Leadership, Ontario Hospital Association, in 2005; a Golden Jubilee Medal of Queen Elizabeth II in 2003.
Marcia SmithTeck Resources Limited
Senior Vice President, Sustainability and External Affairs Read More
Marcia Smith was appointed Senior Vice President, Sustainability and External Affairs of Teck in January 2012. She joined Teck in 2010 as Vice President, Corporate Affairs.
Prior to joining Teck, Ms. Smith was Managing Partner for National Public Relations in British Columbia and its predecessor company, Labrador Communications, from 1993 to 2010. Ms. Smith has also worked for the Governments of Ontario and British Columbia as an advisor to cabinet ministers in a variety of portfolios.
Ms. Smith holds an Honours Bachelor of Arts Degree in English and Political Science from Laurentian University. She is also a member of a Committee of Special Advisors to the BC Government on British Columbia’s Labour Code.
Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal, zinc, gold and energy. Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TCK.A and TCK.B and the New York Stock Exchange under the symbol TCK. Further information about Teck can be found at www.teck.com.