Learn about Process Mapping, the Cost of Quality, Quality Gaps, Process Metrics, Pareto Charts, Run Charts, Control Charts, Bar Charts, Scatter Diagrams, Problem and Project Mission Statements, Decision Matrices, Project Story Boards, Fishbone Diagrams, and Creativity Brainstorming from the comfort of your own home/office.

This previously recorded webinar is perfect for people who can't make it to a face-to-face session. All of the content from the NQI Quest for Quality Modules 2 & 3 Courses is broken down into 20 units.

You will be given a password for one individual to access the units for 30 days. After you purchase this pre-recorded webinar we will send you the required workbooks (Modules 1, 2 & 3) that go with the course.

This webinar is equivalent to the in-class course and counts towards NQI LEP® certification.

Originally delivered in September 2008 by Adam Stoehr, NQI, Vice-President Educational Services.

The award winning Quest for Quality training course is comprised of three modules:

• Module 1 consists of a self-study workbook that teaches the basic principles and concepts of quality (this workbook will be mailed to you and must be completed before you complete Module 2)

• Module 2 teaches quality tools and techniques to identify and quantify the impact of quality gaps in your organizations (must be completed before you complete module 3) Module 2 also requires you to complete a process improvement assignment related to one of the key processes in your organization. This assignment gives participants an opportunity to practice the skills they have learned in a real-life process in their organization.

• Module 3 teaches you to apply quality tools and techniques to close quality gaps in your organization, ensure they remain closed and are improved over time

All three modules teach a variety of process improvement tools including:
• NQI Quality Principles
• NQI Framework for Excellence
• Process Mapping
• Cost of Quality
• Quality Gaps
• Process Metrics
• Displaying Data (Pareto Chart, Run Chart, Control Chart, Performance/importance matrix etc.)
• Problem and Project Mission Statements
• Decision Matrix
• Project Story Board
• Fishbone Diagram
• Creativity Brainstorming

Register Today