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Measuring Customer/Stakeholder Satisfaction |
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| This 1-day course will enable you to identify key customers and provide techniques to help you understand what those needs are. The course continues on to provide you with methods for measuring those requirements at all levels within the organization. This enables the development and deployment of organizational strategy to the Voice of the Customer. |
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Price:$645.00
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First availability:
Toronto
Sep 20, 2007 |
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LEADERSHIP AND TEAM DEVELOPMENT FOR MANAGERIAL SUCCESS |
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| Become the engine of a high performance team. Managers who will be promoted are the ones who not only manage efficiently, but also lead their teams effectively. Learn how to work in a horizontal mode of operation, apply a consistent theory in leading your team, and teach critical leadership skills to members of your team, so that each and every member can lead the team in your absence. |
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Price:$1,695.00
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First availability:
Toronto
Sep 20 - 21, 2007 |
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IMPROVING YOUR PROJECT MANAGEMENT SKILLS: THE BASICS FOR SUCCESS |
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| Thousands of non-technical professionals have turned to this best selling seminar to help them deliver smart project management solutions with higher quality, greater value and better accountability. |
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Price:$1,995.00
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First availability:
Toronto
Sep 24 - 26, 2007 |
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FUNDAMENTALS OF FINANCE AND ACCOUNTING FOR NON-FINANCIAL MANAGERS |
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| In today’s uncertain economy, when every manager is being held accountable for the bottom line, you have to be finance-savvy. Because no matter how effective your management style or how innovative your ideas, your performance will be measured in dollars and cents! |
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Price:$1,995.00
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First availability:
Calgary
Sep 24 - 26, 2007 |
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HIGH PERFORMANCE BUSINESS WRITING |
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| Add polish and power to everything you write. This practical, commonsense refresher will take your writing skills to an advanced level. You'll learn how to organize your thoughts effectively and to produce effective documents that create reader buy-in. You'll also study methods to reduce your writing time. |
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Price:$1,695.00
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First availability:
Toronto
Sep 24 - 25, 2007 |
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Healthy Workplace® Implementation |
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| This 2-day course describes how an organization can improve performance and become more successful by implementing the NQI Progressive Excellence Program (NQI PEP®) for a Healthy Workplace®. |
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Price:$1,145.00
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First availability:
Halifax
Sep 25 - 26, 2007 |
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Framework for Excellence |
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| Day 1 provides a clear understanding of the scope and intent of the National Quality Institute (NQI) Framework for Excellence and outlines a practical method for implementation (Progressive Excellence Program). Day 2 introduces an approach to assessing your organization against the Framework. |
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Price:$1,145.00
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First availability:
Vancouver
Sep 26 - 27, 2007 |
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DYNAMIC LISTENING SKILLS |
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| Although we may talk and listen to others, we may not actually be communicating. Learn and apply the Strategic Verbal Communication System – a process to enhance communication and encourage productive interactions. |
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Price:$1,595.00
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First availability:
Toronto
Sep 27 - 28, 2007 |
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SENIOR PROJECT MANAGEMENT |
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| You know the basics of project management and have real experience under your belt. Now you are ready for the next step in your career. |
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Price:$1,995.00
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First availability:
Toronto
Oct 1 - 3, 2007 |
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Introduction to Root Cause Analysis |
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| This 1-day introduction to RCA course will give you an understanding of the different approaches to RCA and some simple tools to start this highly effective approach to problem management. |
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Price:$645.00
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First availability:
Toronto
Oct 9, 2007 |
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Operational Root Cause Analysis |
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| This one day course presents in detail the different approaches to Root Cause Analysis, describes more complex tools to implement this highly effective approach to problem management and examines forensic interviewing techniques for evidence gathering. |
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Price:$645.00
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First availability:
Toronto
Oct 10, 2007 |
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COACHING: A STRATEGIC TOOL FOR EFFECTIVE LEADERSHIP |
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| This seminar gives you a variety of coaching tools, techniques and best practices; from analyzing the cause of sub-par performances to creating a climate for effective coaching and learning; giving corrective feedback to handling challenging responses to coaching. |
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Price:$1,995.00
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First availability:
Toronto
Oct 10 - 12, 2007 |
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Leadership through Emotional Intelligence |
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| The purpose of this one-day workshop is to provide you with an engaging experience based on the powerful and practical applications of Emotional Intelligence. |
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Price:$645.00
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First availability:
Toronto
Oct 12, 2007 |
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STRATEGIC PLANNING |
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| This course is designed to combine proven by practice methods with new insights and ideas from a wide range of current strategic thinking. Bring your strategic dilemmas to the course and use analytical and organizational approaches to find direction for your solutions. |
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Price:$1,995.00
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First availability:
Toronto
Oct 15 - 17, 2007 |
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RESPONDING TO CONFLICT: STRATEGIES FOR IMPROVED COMMUNICATION |
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| Discover how to recognize the causes of interpersonal conflict. Become aware of your emotional triggers to prevent explosive situations. Learn new strategies of conflict management to improve your communication performance and ultimately increase the success of your business initiatives. |
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Price:$1,995.00
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First availability:
Toronto
Oct 15 - 17, 2007 |
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Introduction to Process Mapping |
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| Process Mapping offers your organization a customer focused, employee friendly tool which will help to identify, analyze and improve your key processes. Process Mapping offers the methodology to document the flow of a process from inputs to outputs and to provide a focal point from which to analyze opportunities for improvement. |
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Price:$645.00
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First availability:
Toronto
Oct 16, 2007 |
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Operational Process Mapping |
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| Operational Process Mapping can be taken as a stand alone course or as a follow on to Intro to Process Mapping. Operational Process Mapping looks in more detail at the specific tools, techniques and methodologies that can be utilized for effective process management. |
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Price:$645.00
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First availability:
Toronto
Oct 17, 2007 |
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PREPARING FOR LEADERSHIP: What It Takes to Take The Lead |
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| This course is uniquely designed to help aspiring leaders get ready for their new challenges and responsibilities. You’ll discover the heart, soul and mind of true leadership and learn what people expect from and respect in leaders. |
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Price:$1,695.00
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First availability:
Toronto
Oct 22 - 23, 2007 |
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MAXIMUM PERFORMANCE LEADERSHIP |
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| Look inside to find your personal best. This course is a three-day transformational learning event designed to bring more meaning to your leadership experience and help you produce consistently positive results. |
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Price:$1,995.00
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First availability:
Toronto
Oct 22 - 24, 2007 |
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NEGOTIATING TO WIN |
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| Learn how to establish a formal planning process, prioritize key issues, break deadlocks and negotiate as part of a team. Practice persuasion techniques and identify the negotiation ploys of successful negotiators. Return to work equipped with the tools to employ winning negotiating strategies. |
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Price:$1,995.00
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First availability:
Toronto
Oct 22 - 24, 2007 |
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TIME MANAGEMENT |
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| Make time work for you. If you’re doing more and enjoying it less, it’s time to get out of the time-trap and back to productivity! This seminar gives you practical techniques for controlling time and making it a manageable resource. |
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Price:$1,595.00
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First availability:
Calgary
Oct 22 - 23, 2007 |
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MANAGEMENT SKILLS FOR GOVERNMENT ADMINISTRATIVE PROFESSIONALS |
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| Increase your administrative effectiveness to meet the challenges of today’s Public Service workplace. Find your place on the management team through self empowerment. |
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Price:$1,795.00
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First availability:
Toronto
Oct 22 - 24, 2007 |
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INNOVATION AND CREATIVITY: HOW TO IMPROVE PERFORMANCE AND FOSTER GROWTH |
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| Discover how creative thinking generates new ideas and solutions. Get proven techniques for generating new ideas and a blueprint for establishing a climate of innovation in this lively, interactive and hands-on seminar. You will discover new ways to break through mental barriers, ho-hum thinking and roadblocks – in order to improve performance and unleash the creative potential in yourself and your team. |
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Price:$1,595.00
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First availability:
Toronto
Oct 25 - 26, 2007 |
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DEVELOPING EXECUTIVE LEADERSHIP |
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| A 3-day Leadership Course to help deepen your self-awareness. To empower and lead with results. |
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Price:$2,095.00
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First availability:
Toronto
Oct 29 - 31, 2007 |
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MOVING FROM AN OPERATIONAL MANAGER TO A STRATEGIC LEADER AND THINKER |
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| If you want to move from being a good manager to being a great manager, this seminar will enable you to acquire key insights, ideas and planned actions to add value to your organization and move your team forward to heightened success.
Take this opportunity to be proactive. Instead of being buried in your department’s ongoing activities, you will become an innovator, a persuasive player and a champion for strategic change. Add value to your organization, your customers and your stakeholders |
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Price:$2,095.00
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First availability:
Toronto
Oct 29 - 31, 2007 |
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INTERPERSONAL SKILLS |
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| Improve your effectiveness and your influence. Learn how to communicate more effectively and create a climate for positive action. Return to work better able to motivate and influence change and foster teamwork. |
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Price:$1,995.00
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First availability:
Toronto
Oct 29 - 31, 2007 |
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Leadership through Diversity |
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| Excellent leaders know that all people in their organizations need to be valued, irrespective of the gender race, special needs, or positive space. But how do organizations do this? Where does your organization stand on issues of Diversity?
But how do organizations do this?
Where does your organization stand on issues of Diversity? |
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Price:$645.00
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First availability:
Toronto
Oct 30, 2007 |
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Quest for Quality: Process Improvement Tools (Modules 1, 2 & 3) |
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| This award winning training course will introduce process management tools & techniques to help you identify and close quality gaps in your organization. This course offers built in return on Investment with a relevant process improvement assignment. Topics covered: NQI Quality Principles, NQI Framework for Excellence, Process Mapping, Cost of Quality, Quality Gaps, Process Metrics, Displaying Data, Problem Statements, Fishbone Diagram, and Process Map Analysis. |
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Price:$1,295.00
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First availability:
Toronto
Nov 7 & 28, 2007 |
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ADVANCED LEADERSHIP COMMUNICATION STRATEGIES |
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| Motivate and influence at every level. You’re already successful as a leader and communicator. But now you must exercise greater influence, solve bigger problems and drive unprecedented performance improvements. You need to be highly effective at handling your specific challenges as an executive communicator. |
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Price:$1,995.00
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First availability:
Toronto
Nov 7 - 9, 2007 |
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Organizational Excellence Assessment |
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| This 2-day assessment training will provide Organizational Assessment Leaders and Team Members with the knowledge, skills and attitude necessary to conduct an organizational assessment, using National Quality Institute criteria (Framework for Excellence or NQI PEP®). |
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Price:$1,295.00
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First availability:
Halifax
Nov 13 - 14, 2007 |
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You Got it!™ - Superb Customer Service |
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| This is a practical 1-day course on superb customer service in action. The course is designed to illustrate and teach highly effective tools for delivering outstanding customer service that creates “customers for life”. |
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Price:$645.00
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First availability:
Toronto
Nov 13, 2007 |
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EFFECTIVE EXECUTIVE SPEAKING |
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| Speak like a CEO. In today’s business environment, presentations and public speeches are very much a part of every executive’s responsibilities. Effective executive speaking is what distinguishes the successful professional from everyone else. Mastering this skill is critical to your success – and to your individual and corporate image. |
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Price:$2,195.00
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First availability:
Toronto
Nov 14 - 16, 2007 |
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PLANNING AND MANAGING ORGANIZATIONAL CHANGE |
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| This case-study based seminar will prepare managers, responsible for facilitating or implementing change initiatives, to identify key business drivers that typically underline the need for change. You’ll learn how to work with key stakeholders in ways that build support and ensure positive outcomes for your bottom line. |
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Price:$1,595.00
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First availability:
Toronto
Nov 26 - 27, 2007 |
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SUCCESSFULLY MANAGING PEOPLE |
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| Build cooperation and trust within your team. Learn how to recognize what drives the people you work with. Take a look at how to energize people and how to counter what de-energizes employees. Learn how to ensure your people’s values and your organization’s goals are in sync. |
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Price:$1,995.00
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First availability:
Toronto
Dec 10 - 12, 2007 |
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MANAGING STRESS AND EMOTIONS IN THE WORKPLACE |
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| Learn how to remain calm in difficult situations and with difficult people. The pressure of doing more with less resources and tighter timelines can be stressful. Learn how to increase personal and workplace productivity and feel more energized at the end of your day. |
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Price:$1,995.00
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First availability:
Toronto
Dec 17 - 18, 2007 |
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DEALING WITH COMPETING DEMANDS |
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| It all starts with you. Find your centre and work from there. Discover how to set and manage realistic priorities, goals and objectives while keeping the big picture in perspective. |
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Price:$1,995.00
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First availability:
Toronto
Dec 17 - 19, 2007 |
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FUNDAMENTALS OF BUDGETING |
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| If you’re a new manager who’s just a little nervous about budgeting – or an experienced one who wants to smooth out the rough spots and get a lot more out of the yearly chore – or if you just want to hold your own with financial managers, come to the seminar that can boost your numbers and your career! |
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Price:$1,995.00
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First availability:
Toronto
Mar 26 - 28, 2008 |
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