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Senior Leadership Overview - Quality |
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| The journey to organizational excellence, from setting out a strategic plan to achieving results, can be perilous when there is no roadmap or framework that provides the linkage between the current state and the desired future state. (Half-day executive workshop) |
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Available as In-House Course |
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Framework for Excellence |
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| This two-day workshop will give you a clear understanding of the scope and intent of the NQI Excellence Framework, and a practical method for implementation. (2-days) |
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Available as In-House Course |
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Healthy Workplace Implementation Workshop |
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| Excellerate your organization into a Healthy Workplace. Learn how you can improve your organization and become more successful by implementing the widely recognized NQI - Progressive Excellence Program for a Healthy Workplace.
(2-days) |
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Available as In-House Course |
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Quest for Quality: Process Improvement Tools (Modules 2 & 3) |
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| This award winning training course will introduce process management tools & techniques to help you identify and close quality gaps in your organizations. This course offers built in return on Investment with a relevant process improvement assignment. Topics covered: NQI Quality Principles, NQI Framework for Excellence, Process Mapping, Cost of Quality, Quality Gaps, Process Metrics, Displaying Data, Problem Statements, Fishbone Diagram, Process Map Analysis. |
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Available as In-House Course |
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Canadian Excellence in Education |
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| 1-day training workshop |
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Available as In-House Course |
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Cost of Quality: Identification for Improvement |
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| This one day course will introduce you to the various costs of quality. Cost of Quality (COQ) is an excellent continuous improvement (CI) management tool. COQ can be used effectively to identify, prioritize and then track CI projects. |
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Available as In-House Course |
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Introduction to Process Mapping |
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| Process Mapping offers your company a customer focused, employee friendly tool which will help to identify, analyze and improve your core business processes. Process mapping offers the methodology to document the flow of a process from inputs to outputs and to provide a focal point from which to analyze opportunities for improvement. |
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Available as In-House Course |
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Leading Successful Organizational Change |
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| This 1-day workshop is loaded with insights and effective "how-to" tools and techniques to achieve each step in the journey. It goes beyond the basics to teach participants a step-by-step change process (Kotter). It helps deal with the motivation; buy-in and personal transition issues that so often lead to failed change efforts. |
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Available as In-House Course |
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Introduction to Root Cause Analysis |
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| The 1-day introduction to RCA course will give you an understanding of the different approaches to RCA and some simple tools to start this highly effective approach to problem management. |
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Available as In-House Course |
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Operational Root Cause Analysis |
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| The 1-day Operational Root Cause Analysis course will give you more detailed understanding of the different approaches to RCA and some more complex tools to start this highly effective approach to problem management. We will also look at forensic interviewing techniques for evidence gathering. |
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Available as In-House Course |
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Framework for Excellence (En Français) |
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| Réalisez le potentiel de votre organisation. Apprenez comment vous pouvez améliorer votre organisation et accroître votre réussite en mettant en oeuvre les critères que l'INQ a développés et qui sont généralement reconnus dans tous les secteurs d'activité. |
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Available as In-House Course |
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All About Excellence - Basics of Quality & Healthy Workplace for Front Line Staff |
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| Introduction to the basics of quality & healthy workplace for
front line staff. This half day workshop will give participants an overview of both the Canadian Framework for Excellence and the Canadian Healthy Workplace criteria. |
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Available as In-House Course |
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Measuring Customer/Stakeholder Satisfaction |
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| This 1-day course will show you how to identify key customers and then on to techniques to enable you to understand what those needs actually are. The course will then go on to show methods for measuring those requirements at all levels in the organization enabling the development and deployment of organizational strategy to the Voice of the Customer. |
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Available as In-House Course |
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Statistical Quality Tools |
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| This 1-day course will provide attendees with a basic overview of the most common and useful statistical quality tools and graphs that can be used to find meaning out of all those numbers |
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Available as In-House Course |
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Operational Process Mapping |
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| Operational process mapping can be taken as a stand alone course or as a follow on to Intro to Process Mapping. Operational Process Mapping looks in more detail at the specific tools, techniques and methodologies that can be utilized for effective process management. |
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Available as In-House Course |
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Implementing Excellence in the Federal Public Service |
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| This one day workshop will help your organization implement and sustain a continuous improvement focus and a quality culture in a manageable and practical manner geared especially for the Federal Public Service. |
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Available as In-House Course |
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Capitalizing on Knowledge |
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| This one-day workshop on Knowledge Management will present a knowledge-based approach to drive organizational performance. Shifting our focus to understanding intellectual capital as a resource enables us to explore and align management approaches, systems and processes to facilitate improved decision-making. |
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Available as In-House Course |
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Engaging People in Implementing NQI-PEP |
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| This one day course will provide senior managers and PEP implementers with practical methods to engage people in the Journey to Excellence. Getting input and gaining the support of those who must make change happen is the overall goal of this highly interactive workshop. |
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Available as In-House Course |
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Senior Leadership Overview - Healthy Workplace |
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| The journey to organizational excellence, from setting out a strategic plan to achieving results, can be perilous when there is no roadmap or framework that provides the linkage between the current state and the desired future state. (Half-day executive workshop focused on healthy workplace) |
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Available as In-House Course |
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Organizational Quality and Wellness for the Health Care Sector (One-day workshop) |
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| Learn about the Criteria and how it is used to assess the performance of your organization against the drivers on the integrated approach: leadership, planning and programs, patient/client focus, people engagement, process management, and supplier/partner focus. |
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Available as In-House Course |
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Organizational Excellence Assessment |
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| This two day assessment training will provide Organizational Assessment Leaders and Team Members with the knowledge, skills and attitude necessary to conduct an organizational assessment, using National Quality Institute criteria (Framework for Excellence or NQI-PEP). |
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Available as In-House Course |
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Planning for Excellence - From Talking to Done! |
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| “Planning for Excellence” is loaded with practical models and templates to help you get the job done effectively. You will feel confident as you approach your leadership team and staff alike with a proven approach to the implementation of Excellence |
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Available as In-House Course |
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Work Life Balance: Your Personal LifePlan ©! “How to Live Life in Balance and on Purpose!” |
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| This practical, interactive and life-changing workshop will guide participants in the development of a strategic plan for their lives…a LifePlan ©. |
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Available as In-House Course |
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Implementation Workshop - One-Day |
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| This one-day course will give you an understanding of the intent and application of a Framework approach, with the real added value of learning techniques of how to apply it in a practical manner back in your workplace. |
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Available as In-House Course |
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You Got it!™ - Superb Customer Service |
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| This is a practical one-day workshop on superb customer service in action. The workshop is designed to illustrate and to teach highly effective tools for delivering outstanding customer service that creates “customers for life”. |
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Available as In-House Course |
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