How efficient are your organization's processes in delivering your product or service to your customers?

How do your processes tie into the quality efforts of your organization?

Processes are one of the most important factors in the day-to-day operations of any successful organization. Process Mapping is a must in today's ever-improving, customer- focused, quality-driven environment.

This 1-day course:
? Examines process mapping using customer focused, employee-friendly tools that will help participants to identify, analyze and improve core business processes
? Describes the methodology to document the flow of a process from inputs to outputs and to provide a focal point from which to analyze opportunities for improvement



NQI's approach to Process Mapping includes 3 levels of mapping ranging from high level overview to transactional level.

BONUS: All participants who register for this course will receive a copy of 'A Five Step Roadmap for Improving a Process' (not included for In-house sessions)

Course Content

The definition of a process
How to facilitate process mapping
How to analyze process maps
How process mapping links with the NQI Criteria, NQI PEP®, and quality improvement
How to define processes in terms of suppliers, inputs, process, outputs, and customers
How to map processes at three levels of detail (Level 1, 2 and 3 process maps)
How to use process mapping to facilitate process improvement

Who Should Attend

All employees, managers and quality professionals responsible for increasing the effectiveness of their workgroup or organization
Suitable for both the public and private sectors

Requirements

Note: This course is a part of the NQI certification curriculum
Leadership Excellence Program Linkage: NQI CEP® Level 2
A perfect follow up to this course is NQI's Desired State Process Mapping course