This course provides participants with a clear understanding of the scope and intent of the National Quality Institute’s Framework for Excellence.

It outlines a practical method for implementation, and introduces an approach to assessing your organization against the Framework for Excellence Criteria.

Course Content

The elements of the NQI Framework, and its use as an overall strategic framework for excellence across the organization
The history and evolution of the international quality movement
The drivers of the NQI Framework (Leadership, Planning, People Focus, Customer/Client/Citizen Focus, Process Management, and Supplier/Partner Focus) that drive overall organizational performance
The intent of the Framework, and how to sustain your improvements and increase your organization's success
How to integrate improvement efforts under one strategic framework
The four levels of the NQI Progressive Excellence Program (NQI PEP®)
What it takes to drive long-term culture change
How to use the NQI PEP® as a way to integrate improvement efforts across your organization
How to use NQI PEP® to confirm strengths and review opportunities for continuous improvement

Who Should Attend

All employees, managers, and quality professionals responsible for increasing the effectiveness of their workgroup or organization
Any individual or team who is responsible for the implementation of the NQI Progressive Excellence Program
Suitable for both the public and private sectors

Requirements

Note: This course is a part of the NQI certification curriculum