Excellence Articles

A progressive journey to excellence.
The PEP criteria and program is the implementation process for strategic quality improvement for both the public and the private sectors.
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A Roadmap to Manage Risk
Bad things can happen to any organization. But good things come to those that assess their strengths and weakness, plan for improvement, take action, measure results and continue to improve.
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Ask the Expert: Key Processes(members only)
What is a good way for us to identify our key processes?
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Ask the Expert: Leadership buy-in (members only)
I am trying to get our Leadership team interested in moving forward with NQI-PEP; what is a good way to get buy-in?
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Ask the Expert: Unconvinced Colleagues (members only)
How do I deal with colleagues who don’t think we have time to worry about quality management?
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Breaking Out From the Crowd
THINK LEADERSHIP AND IT’S HARD NOT TO THINK of excellence. Pursuing excellence may not be a magic bullet, but pay-offs to the bottom line are no coincidence. After all, errors cost money. Dissatisfied customers strip away market share. Sloppy practices eat into profits. And poor quality ruins reputations. Which is why more and more organizations seeking to improve performance and stand out in their field are adopting best practices in management.
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CAE Winning Companies Stock Prices 'Beat the Street' Again!
In the second study of its kind in Canada the results still sing the same tune. Including the 2003 winners, the CAE award winning Organizations still outperform the TSX 300 Index 2.75:1.
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Capsule Summary of NQI: Who We Are and What We Do
NQI an independent, not-for-profit organization is the leading authority in Canada on workplace excellence based on quality systems and healthy workplace criteria. NQI acts as a national partner with many organizations to advance the Excellence movement in Canada.
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Chewing on a Change for the Better
Frequently asked questions regarding NQI-PEP
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Comparison of the Canadian and US Frameworks for Business Excellence
By:John Perry, In regards to the Canadian and US models, the differences, small as they are, reflect the fact that Canada has a ...
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Corporate games
The onward march of technology continues to invade every aspect of life and every facet of business, including assessing. This article explores how videogames, once the bastion of teenage distraction, are now being used to add value to assessor training
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Gold, Silver, Bronze: Reaching Organizational Excellence
Last month the best of the best competed on the international stage of athletic excellence. Each athlete hoping to represent their country on the podium as the best in the world. The results for Canada were 3 gold, 6 silver and 3 bronze medals, finishing 19th overall in the medal rankings. Was this enough for Canada? Was this enough for Canadians? Does recognition matter to Canadians? Based on the endless news reports and articles written on what went wrong, we can say that it does.
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Highlights of Canada Post's Excellence Journey
Highlights of Canada Post's Excellence Journey (from André Ouellet's speech on April 24, 2003, Montreal)
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Integrated Excellence Criteria for Healthcare is being launched June 2005
NQI Organizational Quality and Wellness Criteria – Health Care Sector. Taken from a speech at the Unleashing Innovation in Health Systems - Alberta’s Symposium on Health - on May 4. 2005 by John Perry.
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Investing in Excellence: A wise choice
There’s no such thing as a sure bet, but mounting evidence shows that investing in excellence pays off. High-performance organizations see excellence as a way to boost customer satisfaction, employee productivity, profitability and shareholder value, while cutting costs and reducing waste.
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Mirror Image: Employee Satisfaction and Customer Satisfaction (members only)
Mirror Mirror on the wall, who has the best customer satisfaction of them all? The one with the highest employee satisfaction is all.
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New Dimensions of Excellence
By biting off manageable chunks of the full Canada Awards for Excellence criteria, NQI’s Progressive Excellence Program (NQI-PEP) helps organizations build improvement plans and measure how they are doing, step by step.
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PEP in the City - Part 2
City of Saint John - Our PEP Level 1 Certification "Experience"
Our PEP Level 1 Certification "Experience"
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Practising Business Excellence: What's Next?
In the 20 years since the Canadian government began recognizing management excellence, literally hundreds of organizations have distinguished themselves.
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Preparing for the best outcomes
White water rafters and successful organizational leaders have at least one thing in common: the ability to make it through hidden dangers without sinking.
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Quality & Wellness - the real meaning
Over the past few years the word quality has taken a beating. Often in the same organization it has been abused, glorified and dumped for the latest fad. No wonder people frown when asked to define it.
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Quality and Productivity A Transformation of Thinking!
The national quality movement is gaining momentum across all sectors. Doing more with less is driving the need to improve the systems of how we work.
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Reach the NQI.ca audience with a Banner Advertisement
Increase your visibility and awareness with high-profile banner advertising prominently displayed on the widely-respected NQI website.
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Risk Management in Action: Creating the right culture
“Anytime you are faced with the prospect of doing something, you risk a bad outcome, but if you build the unknowns into a rational framework, you can manage those risks.”
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The Treasury Board Secretariat “Management Accountability Framework” and NQI's “Progressive Excellence Program”
NQI supports this development, as NQI’s Progressive Excellence Program is a complementary program to assist senior leaders in the implementation of ...
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The Voice of Canadians: Consumers Speak Out on Service Quality in Canada
While Canadians gave a positive review to service quality there is room for improvement, especially in a number of industry sectors that received less favourable reviews.
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