What is a good way for us to identify our key processes?

John Perry replies:

You ID key processes by asking the right questions; for example, asking about the key activities of the organization (high level review). Then ask about the actions that are critical to enable the organization to do a good job on key activities. You boil it down to what is important. There are tons of sub-processes in every system and it’s easy to become process mad, sinking beneath process maps and process review reports. To avoid this embarrassment and waste of time and money, boil it down to ...

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John Perry’s comments © Perry & Associates 2006.