Summit / CAE Program
7:30 - 8:15 a.m. - Registration
Networking and Continental Breakfast
8:15 - 8:30 a.m. - Opening Remarks
Host and Welcoming Remarks:
•Kevin Dougherty, Chairman, Canada Awards for Excellence(CAE) and National Quality Institute (NQI); and President, Sun Life Financial Canada
Master of Ceremonies:
•Michael Kerr, Author and Humourist
Author of You Can't Be Serious!- Putting Humor to Work, Michael Kerr combines his practical, "serious" experience as a former communications manager with his "not-so-serious" experience as a theatre improviser, humourist, and writer to provide a unique perspective on the role that humour and laughter play in our professional lives.
8:30 - 9:30 a.m. Leadership Town Hall
“What it Takes to Build a Nation Committed to Excellence”
•In the face of global competition, how do Canadian organizations compare when it comes to
competitive advantage? What are the key drivers required to propel Canada into the new
economy? What actions and strategies do industry, labour, and government need to address in
order to “Build a Nation Committed to Excellence”?
Moderator: Deborah Rosser, Publisher,Canadian Business; and Vice President, Rogers Consumer
Publishing Limited
Panel Members:
Buzz Hargrove, President,
Canadian Auto Workers (CAW), National
Roger Martin, Dean & Professor of Business Strategy,
Rotman School of Management
Janet M. Davidson, President & Chief Executive Officer,
Trillium Health Centre
Kathleen E. Sendall, Senior Vice-President,
North American Natural Gas, Petro-Canada
9:30 - 10:00 a.m.
Special Presentation to the Right Honourable Brian Mulroney
•The Recognition of Achievement Award is an honourary award presented by the NQI Board of Governors to individuals for outstanding performance in the advancement of the quality of life of Canadians, for business excellence, for the leadership they have provided, and for the contributions that they have made to enhancing the well being of the communities in which they operate.
The National Quality Institute is proud to honour The Right Honourable Brian Mulroney, whose government, founded the National Quality Institute in 1992. The Awards recognized the need to celebrate and honour organizations that continuously improve the way they do business, and that provide service excellence to customers and citizens.
10:00 - 10:30 a.m. Energy Break and Networking
10:30 - 11:45 p.m. Concurrent Breakout Sessions - SERIES A
-
Delegates to select one of three session topics.
SESSION A1: Practical Leadership: From Inspiration to Application
For over 25 years Jim Clemmer’s practical leadership approaches have been inspiring action and achieving results. His keynote presentations, workshops, retreats, five best-selling books, columns, and newsletters have helped hundreds of thousands of people worldwide. Jim is a popular columnist and a regular guest on radio and television programs and is the author of several books. His latest is entitled: The Leader’s Digest: Timeless Principles for Team and Organization Success
•Featuring:
Jim Clemmer, Author, The Clemmer Group Inc.
SESSION A2: Planning your Excellence Journey
Where does one start? How do we apply the KISS rule to a step-by-step performance excellence process that is proven to lead to success? Our panel will address how they embarked on their excellence journey, which strategies worked, and which did not. They will share insights on what to avoid, how to engage senior leaders, and the steps required to sustain long-term commitment throughout the organization.
• Chair:
Ken Kivenko, President & CEO,
Kenmar Corporation
• Panel Members:
Kevin Braun, Director, People & Excellence,
Ricoh Canada Inc.
Sue Hart, Business Process Improvement Manager,
Manulife Financial
Stephen Davies, Vice President, Business Development,
Distil Interactive Ltd.
SESSION A3: Going Green: What Organizations are Doing to Save the Planet
There is good news and there is bad news! The bad news is that Canada is falling behind on its environmental commitments. The good news is that many Canadian companies are increasingly “going green”. Is the motivation dollars and cents, or just good corporate citizenship? Our panel will explore the motivations behind their “Going Green” policies and provide practical examples on what they are doing to save the planet.
• Chair:
David MacKay, Chief Operating Officer,
Ceridian Canada
• Panel Members:
Dr. Romney B. Duffey, Principal Scientist, AECL
Eric Vandewall, Vice President, Planning & Corporate Services,
Trillium Health Centre
Melissa Clarke, Emergency Preparedness & Environmental Management System Coordinator, Trillium Health Centre
Ward Griffin, President and CEO, The Lowe-Martin Group
Frances Edmonds, BSc.(hons), Dip H&S;, CRSP, Director, Environmental Programs, Hewlett-Packard (Canada) Co.
12:00 - 1:50 p.m. - Luncheon & Keynote Address
Host:
• Allan N. Ebedes, President and CEO, Canada Awards for Excellence and The National Quality Institute
Master of Ceremonies:
•Michael Kerr, Author and Humourist
Keynote Speaker:
•Linda Lundström, President and Chief Creative Officer,
Linda Lundström Inc.
Recipient of the 1991 NQI, Canada Award for Business Excellence in Entrepreneurship
• LUNCH
• Presentation of the Progressive Excellence Program (NQI
PEP®) Certificates
1:50 - 3:15 p.m. Concurrent Breakout Sessions - SERIES A
-
Delegates to select one of three session topics.
SESSION B1: Public Sector Models for the Advancement of Healthy Workplaces in Canada
With an aging workforce, increasing pressures on Canada’s health system, and its impact on the
Canadian economy, what role should governments play in facilitating the promotion and advancement
of healthy workplaces across Canada? This session will profile provincial and municipal models which have been put in place to assist organizations to adopt Healthy Workplace® practices
• Chair:
Jim Peeples, Vice President Engineering & Quality,
Purolator Courier Ltd.
• Panel Members:
Virginia West, Deputy Minister, Ontario Ministry of Labour
Derek Bates, City Manager, City of Prince George
Neil MacDonald, Executive Director, Population Health Strategies Branch, Alberta Health and Wellness
SESSION B2: Strategies for Creating Customers for Life
What defines a “Better Customer Service” organization? How can you turn customer service into a competitive advantage? Is price the only determining factor in developing brand loyalty? Our panel will discuss strategies that they have employed to turn customer service into a “win-win” value proposition.
• Chair:
Andrew Pilkington, Vice President & General Manager,
American Express Canada Inc.
• Panel Members:
David Draper, Vice President, Staffing Services Department, CALIAN
Gordon Johnson, Regional Vice President & General Manager, Delta Vancouver Airport, Delta Hotels
Anne Wilcock, Chief Operating Officer,
Histovet Surgical Pathology
SESSION B3: Strategies for Attracting and Retaining the Best People
Canada’s lack of investment in human capital is cited by the Institute for Competitiveness and Prosperity as one of the key challenges facing Canada’s ability to compete globally. Is Canada facing a talent gap, or are Canadian organizations simply ill equipped to secure and retain skilled workers in the new economy? This session will provide effective practices to recruit and retain employees in an ever-growing competitive market where employee demands and expectations for a work/life balance are increasing.
• Chair:
John Ostrander, Vice President, GTS SMB, IBM Canada Ltd.
• Panel Members:
James Gorman, Deputy Minister, BC Public Service Agency
Dr. Sam Ozersky, M.D., Founder and CEO, Mensanté Corporation
Denice M. Shuker, Director of Human Resources, Windsor Regional Hospital
3:15 – 3:45 P.M. REFRESHMENT and NETWORKING BREAK
3:45- 4:15 p.m. SPECIAL PRESENTATION TO THE CO-CEOs OF RESEARCH IN MOTION (RIM)
The Recognition of Achievement Award is an honourary award presented by the NQI Board of Governors to individuals for outstanding performance in the advancement of the quality of life of Canadians, for business excellence, for the leadership they have provided, and for the contributions that they have made to enhancing the well being of the communities in which they operate.
The National Quality Institute is proud to honour Mike Lazaridis, President and Co-CEO, Research In Motion Inc. (RIM) and Jim Balsillie, Co-CEO, Research In Motion Inc. (RIM) for their contributions to business excellence.
EVENING PROGRAM
5:00 - 6:00 p.m. Networking Reception
6:00 - 9:00 p.m. 23rd ANNUAL CANADA AWARDS FOR EXCELLENCE - Dinner & Awards Presentation
• Welcome Remarks by the Host:
Kevin Dougherty, Chairman, Canada Awards for Excellence (CAE) and National Quality Institute (NQI); and President, Sun Life Financial Canada
• Master of Ceremonies:
Erin Davis, Host, 98.1 CHFI
• National Anthem
• Dinner
Presentation of the 23rd Annual Canada Awards for Excellence
- Healthy Workplace® Awards
- Quality Awards
Presentation of the Order of Excellence Awards
Register Today
Questions?
Need Assistance? We're here to help.
Please e-mail us or call
1-800-263-9648 x236 (416-251-7600 x236 local to Toronto) with your
questions.
|
