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NQI Quality Tools
Quality Tools
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Twelve NQI Live Webinars
This bundle will give you access to twelve webinars of your choice. |
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$966.00 |
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You Got it!™ - Customer Service Training Kit
Superb Customer Service The FRIENDLY Way! Kit Includes 15 min. DVD that illustrates the key learning points for superb customer service and a Detailed, easy to use, step by step “Facilitators Guide” for the one day workshop |
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$795.00 |
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Six NQI Live Webinars
This bundle will give you access to six webinars of your choice. |
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$552.00 |
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Interactive Assessor: Game-Based Learning
Interactive Assessor is a product based on Digital Games Based Learning (DGBL). In this product the user (or player) is immersed into a number different companies, interacting and interviewing individuals, focus groups, investigating the environment, arguing with co-assessors and finally providing an assessment of each individual virtual organization. |
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$495.00 |
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NQI Storm Umbrella - Weather the Economic Storm
The NQI Storm Umbrella is a collection of tools designed specifically to help you get through these tough economic times. These tools are taught via pre-recorded webinar so that you can view them at your convenience |
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$395.00 |
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Three NQI Live Webinars
This bundle will give you access to three webinars of your choice. |
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$310.00 |
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La quête de la qualité - Module 1 - CAHIER D’AUTOFORMATION
Le module 1 de La quête de la qualité est un guide d’autoformation axé sur les principes de base de la qualité, notamment le service à la clientèle et la satisfaction des employés. Il est pertinent dans tous les types d’entreprises qui prennent à cœur la poursuite de l’excellence, qu’elles soient du secteur privé ou public et à but lucratif ou non. |
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$150.00 |
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Quest for Quality - Module 1 - Self Study - Workbook Version
The Quest for Quality Module 1 Workbook is an introductory-level self-study guide that will help you learn more about the basic principles and concepts of quality, including customer service and employee satisfaction. |
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$150.00 |
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Quality Tool Book
NEW PRICE!! This 93 page booklet produced in partnership between NQI and AMEX Canada will be a precious ally for every leader needing to make enlightened decisions. This booklet contains 37 Quality Tools and Templates. Written in a simple style and presented in a clear, well-organized fashion, this booklet will help quality leaders who are seeking guidance in managing their quality improvement pr... |
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eVersion
$125.00
Hard Copy
$145.00 |
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All About Excellence: Game-Based Learning
(Free for Members)
All About Excellence lets players improve a company’s excellence through influencing workers and thereby changing the office environment. After improving a few companies, players are asked to pick which company they think is most excellent. NOTE: NOW FREE FOR NQI MEMBERS |
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$110.00 |
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A Five-Step Roadmap for Improving a Process
Using specific examples this booklet examines a 5 step Roadmap for Improving a Process - by John Perry |
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$99.00 |
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Canada Awards for Excellence Products - Quality
NQI Quality Criteria
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NQI Excellence for Small Business: 10 Point Quality Criteria and Self-Evaluation Tool
The NQI Excellence for Small Business is designed for businesses with fewer than 100 employees, and was designed to help identify where your business is and what it needs to work on with regard to the promotion of strategies for quality improvement. It lets you gauge your organization’s strengths and seize opportunities for improvement. |
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eVersion
$50.00
Hard Copy
$65.00 |
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Canadian Framework for Business Excellence - Overview (free Download)
The Canadian Framework for Business Excellence is used by numerous organizations as a management model for organizational excellence. This overview document includes the Quality Principles, and an overview of the Framework for Business Excellence. |
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Free |
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Canadian Quality Criteria for the Public Sector - Overview (free Download)
The Canadian Quality Criteria for the Public Sector serves as a framework for effective public service organizations and agencies at all levels, including government departments, schools and school boards, hospitals, police forces, etc. This overview document includes the Quality Principles, and an overview of the Quality Criteria . |
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Free |
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Self Study CD-Rom Training - Quality
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Introduction to the Framework for Excellence - Self Study CD ROM
This Self Study CD-ROM provides you with a way to gain an understanding of the fundamentals of the Framework and the criteria, at your own pace and convenience. In this way once completed, you will be ready to apply your knowledge of the Framework to the issues in your organization as you move forward on the Excellence journey. |
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$395.00 |
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Quest for Quality - Module 1 Self Study - CD-ROM Version
The Quest for Quality Module 1 (CD-ROM) is an introductory-level self-study workshop that will help you learn more about the basic principles and concepts of quality. |
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$200.00 |
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Tourism Excellence -Self Study CD-ROM
This Self Study CD-ROM provides tourism and hospitality facilities with a proven approach to strengthening business, reaching business goals, and achieving business recognition. Based on the Canadian Framework for Excellence, these modules outline the criteria and good practices that promote and sustain excellence in the tourism industry. |
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$115.00 |
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Progressive Excellence Program (NQI PEP®) - Quality (Private & Public Sector)
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NQI PEP® for the Federal Public Service
The Progressive Excellence Program Package for the Federal Public Service includes the licensing agreement, a copy of the NQI PEP® for the Federal Public Service Criteria, the NQI PEP® for the Federal Public Service Guide Book, and the NQI PEP® for the Federal Public Service Assessor Workbook. |
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$495.00 |
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NQI PEP® Package - Education
The NQI PEP® Package includes a copy of the NQI PEP® Education Criteria, the NQI PEP® Education Guide Book, and the NQI PEP® Education Assessor Workbook. |
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$495.00 |
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NQI PEP® Package - Quality Private Sector
The NQI PEP® Package includes a copy of the NQI PEP® Criteria, the NQI PEP® Guide Book, and the NQI PEP® Assessor Workbook. |
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$495.00 |
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NQI PEP® Package - Quality Public Sector
The NQI Progressive Excellence Program (NQI PEP®) Package includes a copy of the NQI PEP® Criteria, the NQI PEP® Guide Book, and the PEP Assessor Workbook. |
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$495.00 |
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NQI PEP® Recognition Pins (Quality)
Pins available for each NQI PEP® Level. Perfect to share your recognition with staff and customers. |
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$5.00 |
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How to Put Together an Application for NQI PEP® Quality Recognition
As a prerequisite for making a submission for NQI certification at any level, it is critical that the organization completes a successful self-assessment against relevant criteria. This action serves as a basis for a submission. A Self-Assessment Workbook and Guide covering each level is included in the NQI PEP® Toolkit (for all sectors), available from NQI. If an organization wishes to have train... |
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Free |
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NQI PEP® – Quality Overview (free download)
NQI PEP® is based on NQI Criteria (Canadian Framework for Business Excellence & Canadian Quality Criteria for Public Sector Excellence), and designed specifically to assist organizations develop a planned target driven approach. |
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Free |
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Progressive Excellence Program (NQI PEP®) - Tourism
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NQI PEP® Package - Tourism
The NQI PEP® Package includes a copy of the NQI PEP® Criteria, the NQI PEP® Guide Book, and the NQI PEP® Assessor Workbook. |
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$495.00 |
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Pre Recorded Webinars
Free Download Resources
Tools for Small Business
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