NQI News - The National Quality Institute announces Small Business Award winners, recognizes ground-breaking Silver-level performance in diverse sectors 2004 winners to be celebrated at 20th Anniversary Canada Awards for Excellence Gala, Oct. 19 in Toronto Toronto – The National Quality Institute (NQI) today announced that three Canadian organizations have won Small Business Awards and five others achieved Silver-level recognition under the prestigious Canada Awards for Excellence (CAE) program. Winners in the Small Business category are: Strus & Associates Inc. – CAE, Small Business - Silver Level M&M; Meat Shops Ltd. Head Office – CAE, Small Business - Bronze Level Print Audit – CAE, Small Business - Bronze Level New this year, the CAE Awards for Small Business are the result of collaboration between NQI and the Canadian Federation of Independent Business. The category was added to recognize excellence in organizations with less than 100 employees, a sector of growing influence on the Canadian economy. Winners must demonstrate that their policies and practices meet a 10-point set of criteria based on the Canadian Framework for Business Excellence. “As a core part of Canada’s economic engine, these smaller businesses are to be applauded for such outstanding performance,” said Cameron Hyde, Chairman of NQI and Senior Vice President and General Manager, North America Agent Operations, Xerox Corporation. “For these winners, excellence is a way of life and central to the way their operations are managed.” NQI President Dan Corbett added, “Practising a model of performance excellence need not consume vast amounts of time and money; rather, it can help small businesses increase efficiency, reduce costs, build customer satisfaction and retain valuable talent.” Winners of Silver-level recognition are: Formation Construction Engineering Maritime Forces Atlantic, Department of National Defence – CAE Quality, Silver recognition Region of Peel – CAE Quality, Silver recognition Calian Technology Ltd. – CAE Quality, Silver recognition R.H. King Academy – CAE Education, Silver recognition Henry Hudson Senior Public School – CAE Education, Silver recognition “Silver-level winners have assessed their policies and practices against a rigorous set of criteria for achieving business excellence,” said Hyde. “We congratulate them for demonstrating positive early results in key areas of performance.” These awards mark firsts for a municipality in Canada and a branch of the Department of National Defence. The Education category is also new to the CAE program this year. “We are especially pleased to see principles of excellence so widely and effectively applied within the public sector,” said Corbett. “These organizations must be as accountable to their stakeholders as private sector companies are to theirs. Among our Silver-level winners are remarkable examples of this performance.” To receive Silver recognition, organizations must be certified to Level 3 of NQI’s Progressive Excellence Program (NQI-PEP®), a target-driven, incremental approach to applying excellence criteria. Organizations that successfully achieve the highest level, PEP Level 4, are strong candidates for receiving a CAE Gold Trophy or Certificate of Merit. The following 2004 Gold Trophy winners were announced in August: DaimlerChrysler Canada and the Canadian Auto Workers (CAE Healthy Workplace); Delta Hotels (CAE Healthy Workplace); and Polywheels Manufacturing Ltd. (CAE Quality). About the awards and awards ceremony Since 1984, the Canada Awards for Excellence are presented annually to private and public sector organizations of all sizes that have displayed outstanding performance in the areas of Quality and Healthy Workplace. The CAE awards will be presented at the 2004 Performance Excellence Summit during a CAE Awards 20th Anniversary Gala dinner celebrating the winning organizations and their employees on Tuesday, Oct. 19, 2004 at the Metro Toronto Convention Centre in Toronto. The 2004 Healthy Workplace awards will be presented by Great-West Life, London Life and Canada Life; Quality awards by Watson Wyatt; Education awards by Xerox Canada Inc.; and Small Business awards by the Canadian Federation of Independent Business (CFIB). About the 2004 CAE Small Business winners M&M; Meat Shops Ltd. (Head Office) M&M; Meat Shops’ Head Office services the largest retail chain of specialty frozen foods in Canada: 378 franchised stores in 10 provinces and the Yukon. The goal is to provide busy consumers with high-quality convenience food products at affordable prices, and with superior, personal service. M&M; strongly believes success comes from a shared sense of corporate philosophies and beliefs. The company’s strategic direction is communicated to all employees who are accountable for its implementation. This, combined with extensive training, marketing, human resources and communications programs, helps M&M; nurture an effective, two-way partnership with franchisees. The system’s success is reflected in M&M;’s steady growth in sales and store openings every year. A formal wellness program helps keep employee turnover and absenteeism to a minimum, and promotes a spirit of professionalism, productivity and teamwork. Contact: Kerina A. Elliott, Vice President, Human Resources, Administration & Store Operations Tel: 519.895.2580 E-mail: kerinae@mmms.ca Web: www.mmmeatshops.com Print Audit Print Audit’s print tracking and copy auditing solutions enable organizations to analyze, reduce and recover their printing and photocopying costs. With headquarters in Calgary, and offices in London and Australia, Print Audit has built a diverse customer base through direct sales and relationships with office equipment OEMs and resellers. A product, customer and employee-focused management system ensures satisfaction among critical stakeholders. Product quality, combined with close collaboration among developers and technical support people, keep support costs in check; despite thousands of customers, Print Audit averages only about five support calls per day. Customers are routinely surveyed while employees work to clearly defined goals and are compensated and recognized for contributing to results. Print Audit has doubled sales every year since its inception in 1998. Contact: John MacInnes, President and CEO Tel: 403.685.4932 E-mail: jmacInnes@printaudit.com Web: www.printaudit.com Strus & Associates Inc. With more than 50 specialist resources, Strus & Associates Inc. is Canada’s only full-service consulting and training firm with 15 years of expertise in the NQI and Baldrige standards of excellence. Through specialized knowledge of performance requirements, Strus & Associates helps both private and public organizations achieve their desired results. Focusing on the customer is part of Strus’ culture. The firm has stringent operating standards for its resources and requires performance at five (or better) on a seven-point scale. It is highly respected for “exceeding client expectations” in measures of satisfaction, project value, project outcomes and service levels. Strus & Associates has led four firms to attain NQI’s Canada Awards for Excellence (Gold trophy), and assisted six winners of NQI’s Progressive Excellence Program (NQI-PEP®). Media contact: Margaret Strus, President, Tel: 905.271.8250; E-mail mstrus@strusinc.com Web: www.strusinc.com About the 2004 CAE Silver-level winners Formation Construction Engineering Maritime Forces Atlantic Formation Construction Engineering Maritime Forces Atlantic (FCE MARLANT) is located in the Department of National Defence’s largest base, Canadian Forces Base Halifax, Nova Scotia. FCE’s mission is to maintain “Facilities for the Fleet”. This mission translates into infrastructure management of a diverse portfolio consisting of over 700 buildings, extensive utility services and land holdings valued in excess of $1.4 billion that is used to support Canada’s East Coast navy. By embracing the concept of continuous improvement in the pursuit of excellence at all levels within the organization, and with a staff of less than 400 (300% less personal resources than in the mid-1990s), FCE has generated significant gains in service delivery, customer satisfaction and employee morale while reducing operating and overhead costs. Media contact: Lieutenant-Colonel Tony Lovett, Force Construction Engineering Officer (FCEO) Tel: 902.427.0550 ext 4951; E-mail Lovett.AC@forces.gc.ca or Major Chris Kingsland, FCE Executive Officer, Tel: 902.427.0550 ext 4924; E-mail Kingsland.CJ@forces.gc.ca Web: www.forces.ca and www.navy.forces.ca The Region of Peel The Region of Peel draws on commitment, partnership, innovation and excellence to deliver high- quality programs and sustainable services. Over one million residents in the cities of Mississauga and Brampton and the Town of Caledon count on the Region to provide essential services like water and waste water, roads, waste management, housing, ambulance, health, childcare and social assistance. As a champion of accessible and accountable government, the Region’s pursuit of excellence has put it among the elite in municipal governments in Canada. The first government in Canada to receive Level 3 designation through NQI’s Progressive Excellence Program, it has won many accolades for its services. The Region has enjoyed a Triple-A credit rating for several consecutive years, is debt free and able to provide its citizens with stable taxes. Media contact: Roger Maloney, Chief Administrative Officer Tel: 905.791.7800 ext. 4312 Toll Free: 1.888.919.7800 E-mail: maloneyr@region.peel.on.ca Web: www.peelregion.ca Calian Technology Calian Technology is a leading supplier of business and technology services to industry and government in Canada and the United States. With a vision of being the most desirable business and technology service provider to work for, buy from and invest in, Calian works to the standards of ISO and NQI to stay customer-focused and to improve productivity and efficiency. Its unwavering commitment to quality has yielded effective project execution and improved business delivery practices. The management team sees many positive results. By emphasizing a proper work-life balance, Calian benefits from high employee morale and commitment. The company has recorded 12 straight profitable quarters of growth, increased net worth and a performance-driven stock price that has climbed 330% since the adoption of quality principles in FY2002. Media Contact: Yvonne de Lint, Director of Excellence & Business Management Tel: 613.599.8600 ext. 237 E-mail: ydelint@calian.com Web: www.calian.com Henry Hudson Sr. Public School Henry Hudson Sr. Public School is a middle level school under the jurisdiction of the Toronto District School Board serving 435 students in grade 7 and grade 8. Its primary goal is to foster the development of the whole student during the transition between elementary school and secondary school. Through collaborative efforts and the commitment of staff towards quality practices, action plans and initiatives are developed to achieve that goal. The result is an increase in the number of students achieving the provincial standard of expectations (72% in 2004) and participating in extensive after-school programs (89% of students participate in clubs, teams or house league sports on a weekly basis). Henry Hudson has become a school of choice among middle level schools. Media Contact: Vic Chiasson, Principal Tel: 416.396.6310; E-mail: Vic.Chiasson@tdsb.on.ca Web: http://schools.tdsb.on.ca/henryhudson R. H. King Academy - Toronto District School Board Central to the Academy’s success is a focused response to fulfilling its mission statement: to enable all students to achieve their full potential through a well-rounded education, structured by the R. H. King Academy concepts and guided by a commitment to the core values of caring, striving and serving. The mission is reflected in a program which includes leadership skills development, self directed learning, challenging curriculum, academic excellence, community involvement and the acquisition of technological and computer skills. Recent achievements have involved a Leadership Team, School Council and School Improvement Team whose commitment resulted in improved scores on provincial literacy and mathematics tests, increased student participation in leadership initiatives, and improved processes for staff, student and parent input. Media Contact: Tom Jutcovich, Principal Tel: (416) 396-5560 ext. 20010 E-mail: Tom.Jutcovich@tdsb.on.ca Web: http://schools.tdsb.on.ca/rhking About NQI Created in 1992, the National Quality Institute (NQI) is an independent, not-for-profit organization dedicated to helping Canada work better. NQI provides a Roadmap for Excellence and other services, resources and tools that enable organizations, big and small, private sector and public sector, to develop healthy workplaces and achieve excellence through innovation and sustainable performance improvement. The NQI vision of “Inspiring excellence in Canada” is symbolized through the Canada Awards for Excellence and NQI’s Progressive Excellence Program (NQI-PEP®). For more information, or to arrange an interview with NQI President Dan Corbett, please contact: Kathryn Cestnick, Vice President, Tel: 416.251.7600 ext 241; Toll free 1.800.263.9648; E-mail: cestnick.kathryn@nqi.ca Web: www.nqi.ca To arrange an interview with NQI Chairman Cameron Hyde (Senior Vice President and General Manager, North America Agent Operations, Xerox Corporation), please contact: Angela Miner, Admin Assistant, Tel: 585.423.3447; Email: Angela.Miner@usa.xerox.com


	Monday, March 19, 2007




About NQI




News and Events

	Upcoming Events

	Media Releases

	Calendar of Events

	Event Sponsors




Training




Membership




Products and Tools




Canada Awards for Excellence




PEP Certification




Personnel Certification




Healthy Workplace




Assessment Services




Articles




View from the C-Suite




Roadmap to Excellence




Job Postings




Search




Contact Us




My Profile

NQI News and Events

September 22, 2004
NQI Announces 2004 CAE Small Business and Silver Recipients





The National Quality Institute announces Small Business Award winners, recognizes ground-breaking Silver-level performance in diverse sectors 2004 winners to be celebrated at 20th Anniversary Canada Awards for Excellence Gala, Oct. 19 in Toronto Toronto – The National Quality Institute (NQI) today announced that three Canadian organizations have won Small Business Awards and five others achieved Silver-level recognition under the prestigious Canada Awards for Excellence (CAE) program. Winners in the Small Business category are: Strus & Associates Inc. – CAE, Small Business - Silver Level M&M; Meat Shops Ltd. Head Office – CAE, Small Business - Bronze Level Print Audit – CAE, Small Business - Bronze Level New this year, the CAE Awards for Small Business are the result of collaboration between NQI and the Canadian Federation of Independent Business. The category was added to recognize excellence in organizations with less than 100 employees, a sector of growing influence on the Canadian economy. Winners must demonstrate that their policies and practices meet a 10-point set of criteria based on the Canadian Framework for Business Excellence. “As a core part of Canada’s economic engine, these smaller businesses are to be applauded for such outstanding performance,” said Cameron Hyde, Chairman of NQI and Senior Vice President and General Manager, North America Agent Operations, Xerox Corporation. “For these winners, excellence is a way of life and central to the way their operations are managed.” NQI President Dan Corbett added, “Practising a model of performance excellence need not consume vast amounts of time and money; rather, it can help small businesses increase efficiency, reduce costs, build customer satisfaction and retain valuable talent.” Winners of Silver-level recognition are: Formation Construction Engineering Maritime Forces Atlantic, Department of National Defence – CAE Quality, Silver recognition Region of Peel – CAE Quality, Silver recognition Calian Technology Ltd. – CAE Quality, Silver recognition R.H. King Academy – CAE Education, Silver recognition Henry Hudson Senior Public School – CAE Education, Silver recognition “Silver-level winners have assessed their policies and practices against a rigorous set of criteria for achieving business excellence,” said Hyde. “We congratulate them for demonstrating positive early results in key areas of performance.” These awards mark firsts for a municipality in Canada and a branch of the Department of National Defence. The Education category is also new to the CAE program this year. “We are especially pleased to see principles of excellence so widely and effectively applied within the public sector,” said Corbett. “These organizations must be as accountable to their stakeholders as private sector companies are to theirs. Among our Silver-level winners are remarkable examples of this performance.” To receive Silver recognition, organizations must be certified to Level 3 of NQI’s Progressive Excellence Program (NQI-PEP®), a target-driven, incremental approach to applying excellence criteria. Organizations that successfully achieve the highest level, PEP Level 4, are strong candidates for receiving a CAE Gold Trophy or Certificate of Merit. The following 2004 Gold Trophy winners were announced in August: DaimlerChrysler Canada and the Canadian Auto Workers (CAE Healthy Workplace); Delta Hotels (CAE Healthy Workplace); and Polywheels Manufacturing Ltd. (CAE Quality). About the awards and awards ceremony Since 1984, the Canada Awards for Excellence are presented annually to private and public sector organizations of all sizes that have displayed outstanding performance in the areas of Quality and Healthy Workplace. The CAE awards will be presented at the 2004 Performance Excellence Summit during a CAE Awards 20th Anniversary Gala dinner celebrating the winning organizations and their employees on Tuesday, Oct. 19, 2004 at the Metro Toronto Convention Centre in Toronto. The 2004 Healthy Workplace awards will be presented by Great-West Life, London Life and Canada Life; Quality awards by Watson Wyatt; Education awards by Xerox Canada Inc.; and Small Business awards by the Canadian Federation of Independent Business (CFIB). About the 2004 CAE Small Business winners M&M; Meat Shops Ltd. (Head Office) M&M; Meat Shops’ Head Office services the largest retail chain of specialty frozen foods in Canada: 378 franchised stores in 10 provinces and the Yukon. The goal is to provide busy consumers with high-quality convenience food products at affordable prices, and with superior, personal service. M&M; strongly believes success comes from a shared sense of corporate philosophies and beliefs. The company’s strategic direction is communicated to all employees who are accountable for its implementation. This, combined with extensive training, marketing, human resources and communications programs, helps M&M; nurture an effective, two-way partnership with franchisees. The system’s success is reflected in M&M;’s steady growth in sales and store openings every year. A formal wellness program helps keep employee turnover and absenteeism to a minimum, and promotes a spirit of professionalism, productivity and teamwork. Contact: Kerina A. Elliott, Vice President, Human Resources, Administration & Store Operations Tel: 519.895.2580 E-mail: [email protected] Web: www.mmmeatshops.com Print Audit Print Audit’s print tracking and copy auditing solutions enable organizations to analyze, reduce and recover their printing and photocopying costs. With headquarters in Calgary, and offices in London and Australia, Print Audit has built a diverse customer base through direct sales and relationships with office equipment OEMs and resellers. A product, customer and employee-focused management system ensures satisfaction among critical stakeholders. Product quality, combined with close collaboration among developers and technical support people, keep support costs in check; despite thousands of customers, Print Audit averages only about five support calls per day. Customers are routinely surveyed while employees work to clearly defined goals and are compensated and recognized for contributing to results. Print Audit has doubled sales every year since its inception in 1998. Contact: John MacInnes, President and CEO Tel: 403.685.4932 E-mail: [email protected] Web: www.printaudit.com Strus & Associates Inc. With more than 50 specialist resources, Strus & Associates Inc. is Canada’s only full-service consulting and training firm with 15 years of expertise in the NQI and Baldrige standards of excellence. Through specialized knowledge of performance requirements, Strus & Associates helps both private and public organizations achieve their desired results. Focusing on the customer is part of Strus’ culture. The firm has stringent operating standards for its resources and requires performance at five (or better) on a seven-point scale. It is highly respected for “exceeding client expectations” in measures of satisfaction, project value, project outcomes and service levels. Strus & Associates has led four firms to attain NQI’s Canada Awards for Excellence (Gold trophy), and assisted six winners of NQI’s Progressive Excellence Program (NQI-PEP®). Media contact: Margaret Strus, President, Tel: 905.271.8250; E-mail [email protected] Web: www.strusinc.com About the 2004 CAE Silver-level winners Formation Construction Engineering Maritime Forces Atlantic Formation Construction Engineering Maritime Forces Atlantic (FCE MARLANT) is located in the Department of National Defence’s largest base, Canadian Forces Base Halifax, Nova Scotia. FCE’s mission is to maintain “Facilities for the Fleet”. This mission translates into infrastructure management of a diverse portfolio consisting of over 700 buildings, extensive utility services and land holdings valued in excess of $1.4 billion that is used to support Canada’s East Coast navy. By embracing the concept of continuous improvement in the pursuit of excellence at all levels within the organization, and with a staff of less than 400 (300% less personal resources than in the mid-1990s), FCE has generated significant gains in service delivery, customer satisfaction and employee morale while reducing operating and overhead costs. Media contact: Lieutenant-Colonel Tony Lovett, Force Construction Engineering Officer (FCEO) Tel: 902.427.0550 ext 4951; E-mail [email protected] or Major Chris Kingsland, FCE Executive Officer, Tel: 902.427.0550 ext 4924; E-mail [email protected] Web: www.forces.ca and www.navy.forces.ca The Region of Peel The Region of Peel draws on commitment, partnership, innovation and excellence to deliver high- quality programs and sustainable services. Over one million residents in the cities of Mississauga and Brampton and the Town of Caledon count on the Region to provide essential services like water and waste water, roads, waste management, housing, ambulance, health, childcare and social assistance. As a champion of accessible and accountable government, the Region’s pursuit of excellence has put it among the elite in municipal governments in Canada. The first government in Canada to receive Level 3 designation through NQI’s Progressive Excellence Program, it has won many accolades for its services. The Region has enjoyed a Triple-A credit rating for several consecutive years, is debt free and able to provide its citizens with stable taxes. Media contact: Roger Maloney, Chief Administrative Officer Tel: 905.791.7800 ext. 4312 Toll Free: 1.888.919.7800 E-mail: [email protected] Web: www.peelregion.ca Calian Technology Calian Technology is a leading supplier of business and technology services to industry and government in Canada and the United States. With a vision of being the most desirable business and technology service provider to work for, buy from and invest in, Calian works to the standards of ISO and NQI to stay customer-focused and to improve productivity and efficiency. Its unwavering commitment to quality has yielded effective project execution and improved business delivery practices. The management team sees many positive results. By emphasizing a proper work-life balance, Calian benefits from high employee morale and commitment. The company has recorded 12 straight profitable quarters of growth, increased net worth and a performance-driven stock price that has climbed 330% since the adoption of quality principles in FY2002. Media Contact: Yvonne de Lint, Director of Excellence & Business Management Tel: 613.599.8600 ext. 237 E-mail: [email protected] Web: www.calian.com Henry Hudson Sr. Public School Henry Hudson Sr. Public School is a middle level school under the jurisdiction of the Toronto District School Board serving 435 students in grade 7 and grade 8. Its primary goal is to foster the development of the whole student during the transition between elementary school and secondary school. Through collaborative efforts and the commitment of staff towards quality practices, action plans and initiatives are developed to achieve that goal. The result is an increase in the number of students achieving the provincial standard of expectations (72% in 2004) and participating in extensive after-school programs (89% of students participate in clubs, teams or house league sports on a weekly basis). Henry Hudson has become a school of choice among middle level schools. Media Contact: Vic Chiasson, Principal Tel: 416.396.6310; E-mail: [email protected] Web: http://schools.tdsb.on.ca/henryhudson R. H. King Academy - Toronto District School Board Central to the Academy’s success is a focused response to fulfilling its mission statement: to enable all students to achieve their full potential through a well-rounded education, structured by the R. H. King Academy concepts and guided by a commitment to the core values of caring, striving and serving. The mission is reflected in a program which includes leadership skills development, self directed learning, challenging curriculum, academic excellence, community involvement and the acquisition of technological and computer skills. Recent achievements have involved a Leadership Team, School Council and School Improvement Team whose commitment resulted in improved scores on provincial literacy and mathematics tests, increased student participation in leadership initiatives, and improved processes for staff, student and parent input. Media Contact: Tom Jutcovich, Principal Tel: (416) 396-5560 ext. 20010 E-mail: [email protected] Web: http://schools.tdsb.on.ca/rhking About NQI Created in 1992, the National Quality Institute (NQI) is an independent, not-for-profit organization dedicated to helping Canada work better. NQI provides a Roadmap for Excellence and other services, resources and tools that enable organizations, big and small, private sector and public sector, to develop healthy workplaces and achieve excellence through innovation and sustainable performance improvement. The NQI vision of “Inspiring excellence in Canada” is symbolized through the Canada Awards for Excellence and NQI’s Progressive Excellence Program (NQI-PEP®). For more information, or to arrange an interview with NQI President Dan Corbett, please contact: Kathryn Cestnick, Vice President, Tel: 416.251.7600 ext 241; Toll free 1.800.263.9648; E-mail: [email protected] Web: www.nqi.ca To arrange an interview with NQI Chairman Cameron Hyde (Senior Vice President and General Manager, North America Agent Operations, Xerox Corporation), please contact: Angela Miner, Admin Assistant, Tel: 585.423.3447; Email: [email protected]

Go to Latest News

Legal Notice | Privacy Policy