Framework for Excellence
It outlines a practical method for implementation, and introduces an approach to assessing your organization against the Framework for Excellence Criteria.
Contenu du cours
- The elements of the Excellence Canada Framework, and its use as an overall strategic framework for excellence across the organization
- The history and evolution of the international quality movement
- The drivers of the Framework (Leadership, Planning, People Focus, Customer/Client/Citizen Focus, Process Management, and Supplier/Partner Focus) that drive overall organizational performance
- The intent of the Framework, and how to sustain your improvements and increase your organization's success
- How to integrate improvement efforts under one strategic framework
- The four levels of the Progressive Excellence Program® (PEP)
- What it takes to drive long-term culture change
- How to use PEP as a way to integrate improvement efforts across your organization
- How to use PEP to confirm strengths and review opportunities for continuous improvement
Qui devrait participer
- All employees, managers, and quality professionals responsible for increasing the effectiveness of their workgroup or organization
- Any individual or team who is responsible for the implementation of the Progressive Excellence Program®
- Suitable for both the public and private sectors
