Desired State Process Mapping: Making your Processes Better
Dates et lieux
Jul 23, 2013 - Jul 30, 2013, 2 Half-Day Live Webinars (9:30am-12:30pm)
Oct 24, 2013, 154 University Avenue, Toronto, ON
Sep 01, 2013 - Nov 30, 2013, FALL 2013 WAITING LIST, An easy way to let us know you're interested! Once we receive 10 registrations we will schedule a date during the specified timeframe., Ottawa, ON
Sep 01, 2013 - Nov 30, 2013, FALL 2013 WAITING LIST, An easy way to let us know you're interested! Once we receive 10 registrations we will schedule a date during the specified timeframe., Vancouver, BC
Desired state maps are the "should be" maps that we all want to improve our organizations.
After documenting real processes using the approach introduced in the “NQI Introduction to Process Mapping” course, you will learn tools to analyze and map desired state processes.
Successful implementation of these desired state maps will help you and your organization improve:
- customer satisfaction
- quality of service
- employee satisfaction
- cycle time
Important Homework: This course is built on working with your own process maps. In order to make this happen, before you attend you must document a process that you are familiar with using the approach introduced in the "NQI Introduction to Process Mapping" course. We will be working with these maps throughout the day.
Contenu du coursLearn how to Review As-is Process Maps
Learn how to Analyze As-is Process Maps
Learn how to Understanding Input/Output Requirements
Learn how to Understand Customer Requirements
Learn how to Understand Organizational Environment
Learn how to Map Desired State Processes
Learn how to Implement Desired State Processes with Cost Benefit Analysis and Force Field Analysis
Qui devrait participerAll employees, managers and excellence professionals responsible for increasing the effectiveness of their workgroup or organization
Suitable for both the public and private sectors
BesoinsAnyone taking this course must have already taken the NQI Introduction to Process Mapping course and come to class with a process mapped using the three level approach introduced in that course.
AprÃ¨s CapacitÃ©Analyze your process maps
Review as-is process maps
Understand process capability
Understand input and output requirements
Understand customer requirements
Understand the organizational environment
Map desired state process maps
Understand some tools to facilitate implementation of desired state processes