Articles
EbeFixer Stooge and the Cost of Quality Past
Once upon time there was a manager named EbeFixer Stooge. Stooge was always in a bad mood. His job was to find problems and fix them. He was an expert at fixing things. He would sit in his office long days and nights reworking all the mistakes that were made by his work acquaintances. He was known around the office as the Re-Man. His specialties were re-work, re-pair, re-do, re-place, re-call, re-anything! Despite his grumpiness, Stooge was really good at what he did.
Supplier of Mine - Guns 'N Roses: Supplier Focus
Originally when Guns and Roses wrote their hit Sweet Child of Mine, Axl and the crew were considering a version of the song that was about organizational Suppliers and Partners. At the last minute they changed the lyrics to the ones that fans know from the album Appetite for Destruction. The following lyrics were recently uncovered and they take the song in a different direction. These lyrics take into account all of the elements from the Canada Awards for Excellence Quality Criteria, Supplier/Partner Focus driver. If you want to sing along, go to YouTube and use the lyrics below to find out how to focus on your suppliers.
Hotel Qualifornia - Eagles: People Focus
The most magical workplace on earth is a place called Hotel Qualifornia. Why so magical? It’s a place where the Canada Award for Excellence People Focus Driver is fully implemented. If you want to sing along, go to YouTube and type in “hotel California karaoke” and use the lyrics below to find out why they’re living it up at the Hotel Qualifornia.
Stock Market Roller Coaster
Canada Awards for Excellence winning organizations collectively have less bumps and bruises than popular composite indices on the Stock Market Roller Coaster.
The lights are out. My harness is secure. A reminder comes over the sound system that all riders must keep their arms and legs in the vehicle at all times. The rocket ship shaped vehicle moves forward, slowly at first. I’m in total darkness other than some star like lights along the walls. Click Click Click Click Click…..
Satisfaction - Rolling Stones: Client Focus
Ever wonder why “He can’t get no satisfaction” in the Rolling Stones song “Satisfaction”? Recently Mick and Keith were digging through their lyric -books and found the following slightly different version of the song in which they find a way to get satisfaction. These lyrics take into account all of the elements from the Canada Awards for Excellence Quality Criteria, Client Focus driver.
King Henry VIII ruled the Anti-Healthy Workplace
I was recently in London England at Hampton Court Palace for a music festival. When King Henry VIII ruled England (between 1509 and 1547) he spent a lot of his time at this Palace. King Henry wasn’t exactly known for his “healthy workplace” practices. He ruled with absolute power, perhaps the last English monarch to do so. I spent two days exploring the Palace and reading a lot about the King. Three themes emerged about his “Anti-Healthy Workplace” leadership style:
Why NQI for organizations in British Columbia?
As a national organization, NQI faces challenges in providing networking opportunities and local support for our wide-ranging customer base. This month we are pleased to focus on the province of British Columbia to address the question, “Why NQI for organizations in BC?”.Customer Service is About to Improve All Over Ontario
There is no argument when it comes to choosing the #1 ingredient in a successful business: satisfied customers! So there is little doubt that business owners will readily embrace a new Ontario legislation that requires them to improve accessibility to their goods and services by removing and preventing barriers for people with disabilities. And that makes things easier for everyone!
The first legislation of its kind anywhere, The Accessibility Standards for Customer Service, Ontario Regulation 429/07 of the Accessibility for Ontarians with Disabilities Act 2005 (AODA) gives an employer until January 1, 2012 to take action on ensuring that its policies, practices, and procedures are consistent with the core principles of independence, dignity, integration, and equality of opportunity.
My Name is Clark Kent and I’m a Workaholic
Hello, my name is Clark Kent and I’m a workaholic. It has been 12 months since I missed an important date in my kids’ lives. It has been12 months since I thought about work on a Sunday afternoon. It has been 12 months since I worked beyond what is reasonably expected of me to meet my job requirements. The last 12 months have been glorious and I feel fully engaged and satisfied in the workplace.en•gage•ment:
en·gage·ment:
- the act of engaging or the state of being engaged.
- an appointment or arrangement: a business engagement.
- betrothal: They announced their engagement.
- employment, or a period or post of employment, esp. in the performing arts: Her engagement at the nightclub will last five weeks.
- an encounter, conflict, or battle: We have had two very costly engagements with the enemy this week alone. (www.dictionary.com)
Isn’t it always interesting in the English language to have such dichotomy in a word? The word dates back to the early 1600’s according to etymologists. To include betrothal as well as conflict or battle in the meanings of a single word seems impossible. But we’ve also stretched it to focus on how our employees relate to their workplace. Employee engagement is derived from studies of morale and a group's willingness to accomplish organizational objectives, which began in the 1920's.
