|
The NQI Progressive Excellence Program (NQI PEP®) Overview
What is NQI PEP® ?
NQI PEP® Categories
NQI PEP® Levels
Benefits of NQI PEP®
Getting Started
What is NQI PEP?
NQI's Progressive Excellence Program (NQI PEP®) is the implementation model for the NQI Framework for Organizational Excellence that helps nurture a quality and/or Healthy Workplace® focus. The Framework is a comprehensive and practical framework for improvement. The Principles for Excellence permeate the six drivers to form the foundation for long-term improvement, and to achieve sustained organizational performance and results. It also serves as the basis for adjudication of the Canada Awards for Excellence program.
NQI PEP® is a four-Level implementation program for organizational excellence leading to the Canada Awards for Excellence (CAE).
NQI PEP® is an implementation roadmap for the Canada Awards for Excellence Frameworks that are provided by NQI. Each Framework contains a set of Criteria for organizational excellence. NQI has developed approximately 15 CAE Frameworks, and has customized them for various sectors, and for each of NQI's product streams: Quality, Healthy Workplace®, and the "integrated" stream which is known as Quality & Healthy Workplace®. Some examples are:
- Canada Awards for Excellence – Private Sector Quality Framework
- Canada Awards for Excellence – Private Sector Quality & Healthy Workplace® Framework
NQI has developed NQI PEP® implementation programs that accompany most of the CAE Frameworks. NQI PEP® is a strategic approach that organizes the Criteria into four logical, sequential Levels, each one building upon the previous. This helps organizations to implement the program in small, doable steps.
By the end of Level 4 an organization has fully implemented all the Criteria. NQI PEP® is not intended to replace other existing quality initiatives in the organization such as ISO, Six Sigma, Lean, etc. Instead, NQI PEP® helps to "connect the dots" and provides an overall global approach to achieving organizational excellence.
NQI PEP® Tool Kit
In order to assist the organization on its journey, NQI provides a series of NQI PEP® Tool Kits to facilitate implementation. Each Tool Kit includes the following:
- a copy of the Criteria related to the applicable Framework
- a Guide to assist in the interpretation of the Criteria
- one or more Assessment Workbooks to assist with team input and dialogue when completing an assessment against the Criteria.
NQI PEP® categories
NQI PEP® Healthy Workplace®
NQI PEP® Quality
for the Public Sector
for the Private Sector
Federal Public Service
Ontario Public Service
NQI PEP® Organizational Quality & Healthy Workplace®
for Municipalities
for Health Care
for Public Sector
for Private Sector
NQI PEP® Education
NQI PEP Levels
LEVEL 1 | Foundation
Level 1 focuses on your organization’s approach to excellence. You demonstrate a commitment to continuous improvement and are implementing a long-term strategy.
LEVEL 2 | Transformation
Level 2 builds on the foundation of commitment. You show a wide understanding of your approach to excellence and can demonstrate improvement and good results in several key areas.
LEVEL 3 | Role Model
At Level 3, your organization demonstrates wide implementation of its strategic focus on excellence through understanding and applying NQI criteria, with positive results achieved in all key areas.
LEVEL 4 | World Class
Level 4 builds on the other levels. Your organization can demonstrate that it has achieved good to excellent overall results and trends from improvement efforts.
Benefits of NQI PEP®
Business Case
- Lower attrition rates (normally ½ the rate of the respective sector)
- Lower sickness and absenteeism
- Lower payments to Workers Compensation
- Reduction in employee grievances
- Reduction in staff turnover
- Savings in operating cost through increased productivity
- Reduction in cycle times - Increase in customer satisfaction
- Increase in employee satisfaction/morale
- Decrease in injuries
Other Benefits of NQI PEP®
- Helps achieve consistency of direction
- Facilitates consensus on what needs to be done
- Promotes optimization
- Enhances assurance focus
- Is target driven with external validation
- Integrates various improvement initiatives
- Improves communication on excellence
Getting Started
- Before an organization can commit to the NQI PEP® journey, management will want to understand the NQI Criteria for organizational excellence, and how the NQI PEP® program can help them to move forward in realistic, doable steps. NQI training workshops can assist at this stage.
- Prior to moving forward with NQI PEP® implementation, it can be helpful for the organization to have a reality check of where it is when compared to the NQI Criteria. The Base-Line Review has been designed for this purpose.
- The organization launches NQI PEP® and develops its improvement plan. Training sessions and consulting services are provided by NQI.
- The organization continues to use NQI PEP® for implementation, follow-through, and for measurement. The organization celebrates its achievements along the way by applying for NQI PEP® or CAE certification for completed Levels.
|
"Achieving NQI PEP® levels allows us to build on the good work we are already doing and to celebrate our achievement milestones! NQI PEP® certification allows us to show our patients and communities that we are passionate about becoming a role-model health care organization in Canada. We are well on our way with our recent achievement of one of the Canada Awards for Excellence from NQI."
Janet Davidson, O.C.
President and CEO
Trillium Health Centre
"Purolator embarked on the NQI PEP® program after our plants were ISO certified, as we knew this program would build on the good work already done for ISO certification and enable us to achieve an even higher level of excellence. The NQI PEP® program has provided an Organizational Excellence Framework to help us focus our improvement efforts and overall results across the entire organization."
Jim Peeples
Vice President Engineering & Quality
Purolator Courier Ltd.
"The National Quality Institute’s ‘Progressive Excellence Program’ (NQI PEP®) provides BMW Group with a common sense, balanced approach to improvement under a strategic Quality Framework. It compliments our ongoing work on excellence as we pursue our goal of providing the Ultimate Customer Experience. It allows us to focus our improvement initiatives across the organization on those activities that will have the most positive impact and outcomes on our staff, our dealerships, our customers, and our community. The NQI PEP® approach allows us to progress at our own pace while providing milestones of achievement along the journey. These successes sustain commitment to the process and momentum towards even greater success!"
Rob Van Shaik
Director, Project UCE (Ultimate Customer Experience)
BMW Group Canada
"The field of child welfare is in the early stages of understanding and applying the principles of quality. While we are all committed to
delivery of quality services to children and families, we are still learning what that means and how to know if we are being successful. Our connection with the National Quality Institute, through its Quest for Quality training and Progressive Excellence Program (NQI PEP), has proven extremely valuable. We have appreciated NQI’s flexibility and responsiveness to our needs and look forward to a continued partnership."
Lorna Grant , MSW, CEP
Director, Quality Improvement & Strategic Initiatives
Grey Children’s Aid Society
|