Certified Excellence Professional (NQI CEP®)
Level 1

Fundamental understanding of excellence frameworks & principles.

Combined e-learning and classroom courses.  

• Framework for Excellence - 2 days (May be eligible for exemption if your organization has already achieved NQI PEP® Level 2 (Quality) and you had direct involvement in the self-assessment or preparation of the submission.)  

• Quest for Quality - Module 1 – 6 hours
• Introduction to the Framework for Excellence – 6 hours
• All About Excellence – 6 hours Game Based Learning
• Introduction to the Healthy Workplace® Criteria – 6 hours
• Business Fundamentals – 12 hours (Candidates choose a minimum of 20 appropriate modules from the list of 44, click here to view the list.)  

• None

Certified Excellence Professional (NQI CEP®)
Level 2

Intermediate understanding of excellence framework & operational tools.  

• Quest for Quality: Process Improvement Tools (Modules 2 & 3) – 2 days (Also available as a pre-recorded webinar)
• Quest for a Healthy Workplace® - 2 days (May be eligible for exemption if your organization has already achieved NQI PEP® Level 2 (Healthy Workplace®) and you had direct involvement in the self-assessment or preparation of the submission.)
• Introduction to Process Mapping – 1 day (Also available as a pre-recorded webinar)
• You Got it!™ - Superb Customer Service – 1 day
• Introduction to Root Cause Analysis – 1 day  

• Introduction to Change Management – 2 hours
• Management and Team Building – 19 hours
• Customer Service – 23 hours
• Time Management Strategies for Success – 2 hours
• Operations Management – 6 hours
• Workplace and Personal Skills – 11 hours  

• Quest for Quality Assignment

Certified Excellence Professional (NQI CEP®)
Level 3

Advanced understanding of assessment and operational tools.  

• Organizational Excellence Assessment – 2 days (Also available as a pre-recorded webinar)
• Desired State Process Mapping – 1 day
• Measuring Customer/Stakeholder Satisfaction – 1day
• Operational Root Cause Analysis – 1 day
• Operational Process Mapping – 1 day

• Interactive Assessor - 6 hours Game-Based Learning
• Choose 2 Live or Pre-recorded NQI Webinars – 2-3 hrs  
• Management & Supervisory Skills – 15 hours
• Human Resources – 12 hours
• Quality Customer Service – 7 hours
• Introduction to Balanced Scorecard – 9 hours

• NQI CEP® Reflective Assignment (refer to Appendix for Reflective Assignment Requirements)